"VMware Depot Not Available" error after upgrading from VMware Cloud Foundation 2.0.0 to 2.1.0
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"VMware Depot Not Available" error after upgrading from VMware Cloud Foundation 2.0.0 to 2.1.0

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Article ID: 345628

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Updated On:

Products

VMware Cloud Foundation

Issue/Introduction

Symptoms:
After upgrading VMware Cloud Foundation from version 2.0.0 to version 2.1.0, the Lifecycle Management page in the SDDC Manager UI displays the error:

VMware Depot Not Available

Environment

VMware Cloud Foundation 2.0.x
VMware Cloud Foundation 2.1.x

Cause

This issue occurs when the cacerts file containing the VMware Depot certificate is not updated.

Resolution

This is a known issue affecting VMware Cloud Foundation 2.x.

Currently, there is no resolution.

To work around this issue:
  1. Log in to the SDDC Manager virtual machine as the root user using SSH or the console.

    The SDDC Manager virtual machine can be identified by it's name starting with "vrm-"

  2. Stop all SDDC Manager services by running these commands:

    service vrm-watchdogserver stop
    service vrm-tcserver stop
    service lcm-watchdogserver stop
    service lcm-init stop

  3. Take a back up of the cacerts file by running this command:

    cp /usr/java/jre-vmware/lib/security/cacerts /usr/java/jre-vmware/lib/security/cacerts.$(date +%m%d%y).bak

  4. Download the VMware Depot certificate file by running this command:

    Note: If the SDDC Manager virtual machine does not have internet access, this command must be run on a Linux system with openssl installed that has internet access and the result vmwaredepot.crt file must be transferred to the /tmp directory on the SDDC Manager virtual machine.

    echo -n | openssl s_client -connect depot.vmware.com:443 | sed -ne '/-BEGIN CERTIFICATE-/,/-END CERTIFICATE-/p' > /tmp/vmwaredepot.crt

  5. Add the new certificate to the certificate trust store by running this command:

    /usr/java/jre-vmware/bin/keytool -import -trustcacerts -alias vmwaredepot -file /tmp/vmwaredepot.crt -keystore /usr/java/jre-vmware/lib/security/cacerts -storepass $(grep trustStorePassword /home/vrack/vrm/bin/setenv.sh | sed -e 's/ /\n/g' | grep trustStorePassword | cut -d'=' -f 2) -noprompt

  6. Start all SDDC Manager services by running this commands:

    service vrm-watchdogserver start
    service lcm-watchdogserver start


Additional Information

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