Installing the VMware Remote Console fails with the error: VMInstallHcmon - Failed to install hcmon driver.
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Installing the VMware Remote Console fails with the error: VMInstallHcmon - Failed to install hcmon driver.

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Article ID: 316539

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

Symptoms:
  • The installation of the VMware Remote Console (VMRC) fails.
  • You see the error:

    VMInstallHcmon - Failed to install hcmon driver.


Environment

VMware vSphere Web Client 6.0.x

Cause

This issue occurs if the vSphere Client is installed on the same system the VMRC installation is failing on.

Resolution

This is a known issue affecting the VMRC and resolved in 10.0.2.
 
 


 
 


    Workaround:
    To work around this issue: 
    1. Manually install VMRC from an elevated command prompt.
    2. Change directory to the directory where the MSI file is located
    3. Run the command adjusting for the VMRC version: msiexec /i VMware-VMRC-8.0.0-3250412.msi
     
    OR
    1. Uninstall all vSphere Client instances.

      Note: A reboot of the host OS system may be required.
       
    2. Install the VMRC.
    3. Re-install all vSphere Client instances.

    OR, simply open an elevated command prompt, and run the following to complete the install:
    CD to the DIR where the MSI file is
    Run this:
    msiexec /i VMware-VMRC-8.0.0-3250412.msi

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