The mouse pointer does not function properly in the VMware vSphere Web Client HTML5 virtual machine console
Article ID: 315258
Updated On:
Products
VMware
Issue/Introduction
Symptoms:
When you launch a HTML5 virtual machine console from within the VMware vSphere Web Client, you experience these symptoms:
When you launch a HTML5 virtual machine console from within the VMware vSphere Web Client, you experience these symptoms:
- The mouse pointer does not function properly within the virtual machine console window
- It is not possible to select or click on some regions within the console
- Keyboard mapping are incorrect when using non US English keyboard layout
Notes:
- You must use a supported browser
- You have the VMware Client Integration Plug-in installed
Resolution
This is a known issue affecting VMware vCenter Server 6.0.
This issue is resolved in VMware vCenter Server 6.0 Update 2, available at VMware Downloads.
To work around this issue, use one of these options:
- Use the VMware Remote Console. For more information, see Downloading and Installing the standalone VMware Remote Console (VMRC) in vSphere 5.x and 6.0 (2091284).
- Access the virtual machine console from the VMware vSphere Client.
- Install VMware Tools on the virtual machine and increase the screen resolution until the mouse pointer has a full range of movement.
Additional Information
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