vCenter Server Appliance email notifications are not sent when multiple email addresses are defined in an alarm action
search cancel

vCenter Server Appliance email notifications are not sent when multiple email addresses are defined in an alarm action

book

Article ID: 313946

calendar_today

Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:

 

    • Alarm Actions are set to send an email notification to multiple email addresses using the semicolon (;) delimiter.
    • You see this alarm error:

      Alarm 'nameofalarm' on <vCenterServerFQDN> cannot send email to <emailaddress1>;<emailaddress2>;
       
    • In the /var/mail/root logs, you see entries similar to:
       

      Final-Recipient: RFC822; <contact1>@<domainname>;<contact2@<domainname>;
      X-Actual-Recipient: rfc822; “553 Invalid route address”@<vcsaname>.<domainname>
      Action: failed
      Status: 5.1.3



    Environment

    VMware vCenter Server Appliance 5.5.x
    VMware vCenter Server Appliance 6.5.x
    VMware vCenter Server Appliance 5.1.x
    VMware vCenter Server Appliance 6.0.x
    VMware vCenter Server Appliance 5.0.x

    Cause

    • VMware vCenter Server Appliance (VCSA) 6.5 only accepts comma (,)

    Resolution

    This is a known issue affecting vCenter Server Appliance.

    https://kb.vmware.com/kb/2150106    Unable to send a notification email from Alarm action if multiple emails are separated by semicolon in VCSA 6.5
    •     VMware vCenter Server Appliance (VCSA) 6.5 only accepts comma (,)

    Use comma (,) , and not semicolon (;) to seperate the multiple email addresses in your alarm action.


      Workaround:
      1. Create multiple email notification actions for each email address.
      2. Utilize an email distribution group to send email notifications.


      Powered by Wolken Software