• Using your web browser
• Using third-party clients
• Using the command-line from a Linux operating system

• supported browsers include Firefox, Chrome, and Safari.
• Internet Explorer 9 and above is supported.
• When using the HTML interface, files greater that 2 GB are now supported but only tested with the files as large as 5 GB. VMware recommends breaking large files into smaller segments before uploading to ensure transfer complete appropriately.
• Directory listing of file uploaded is disabled due to security reasons.

1.      Go to https://sftpsite.vmware.com/.

2.    Enter this information:
Username: inbound
Password: inbound

3.    Click Login. 

4.    Enter a valid Support Request number

5.    Click Next.

6.    Select the files you want to upload to VMware Support by either dragging files onto the browser page or by clicking Add File.

Note: Large files are now supported.  File sizes up to 5GB in size have been tested.

7.    You are notified when the upload completes. 

8.    You may upload files to a different Support Request by clicking Upload Files to a different Support Request number.

9.    Notify the Technical Support Engineer that the logs have been uploaded:
 

1.      Send an email to [email protected].

2.    Ensure that the subject line contains:

VMware Support Request SR# YOUR_SUPPORT_REQUEST_NUMBER

Click here to open an email with the necessary fields populated. Replace YOUR_SUPPORT_REQUEST_NUMBER in the subject line with your Support Request number. Alternatively, you can update the support request through Customer Connect with a note indicating you have uploaded files via sftpsite.vmware.com.

You can use third-party clients, such as FileZila, to upload files to the SFTP clients.

To upload files to the sftpsite.vmware.com portal using FileZilla:

1. Open the FileZilla client.
2. Click Transfer > Transfer type > Binary to set the transfer mode to binary.
3. Click File > Site Manager.
4. Add the VMware FTP site to My Sites using the Site Manager. The credentials are:
   
   Address – sftpsite.vmware.com
   Port – 22
   Protocol – SFTP – SSH File Transfer Protocol
   Logon Type – normal
   User – inbound
   Password – inbound
    
5. Click Connect.
   • Below are the fingerprints for SSH host keys on sftpsite.vmware.com. The first time you connect to a sftpsite.vmware.com, one of these fingerprint is displayed in the output. 

     Algorithm	MD5 (deprecated)	SHA256
     RSA	70:5c:8e:32:3d:3a:55:9a:54:66:fe:56:32:5f:16:39	7IwLqtcrtc42bJQBbnY9IZMyzch4QmUCU4IdZOznJ4Q

6. Skip this step if the SR directory already exists. Right-click the Remote Site pane and click Create Directory. Enter your SR number as the directory name.
7. Change directory to newly created SR directory.
8. After connecting to the correct destination directory, browse to the location of the log files on your local system using the file browser in the left pane or enter the full path in the Local site field.
9. Right-click the file and click Upload.
10. Monitor the transfer progress in the Queued files pane.

Note: If Unable to create a directory try appending a "/" to the end of the SR number in Filezilla.
 

Uploading files to the Secure FTP portal from a Linux operating system

You can upload files directly to the sftpsite.vmware.com site from a Linux operating system, provided you have the firewall rules open to allow access directly from virtual machines to the Secure FTP site.

Notes:

• You can use this method to upload files greater than 2 GB.
• Ensure that you have your Support Request number. This number is provided to you when a Support Request is created.
• After uploading the diagnostic data, you cannot see the file listing on the server because the directory listing is disabled for security reasons.

To upload files to the sftpsite.vmware.com portal from the command line:

1. Launch the terminal session from the virtual machine.
2. Change directory to the location where you have the files to be uploaded.
3. Enter this command:
   
   sftp [email protected]
   
   After you are connected to sftpsite.vmware.com, you see the message:
   
   VMware Secure FTP Server :- Directory Name must be 8 Digit SR Number
    
4. Enter the password (inbound) to log in.
   • Below are the fingerprints for SSH host keys on sftpsite.vmware.com. The first time you connect to a sftpsite.vmware.com, one of these fingerprint is displayed in the output. 

     Algorithm	MD5 (deprecated)	SHA256
     RSA	70:5c:8e:32:3d:3a:55:9a:54:66:fe:56:32:5f:16:39	7IwLqtcrtc42bJQBbnY9IZMyzch4QmUCU4IdZOznJ4Q

5. To upload files for a new SR, create the SR directory using the mksrdir command (if the SR directory does not exist already):
   
   mksrdir SR#
   
   For example:
   
   mksrdir 12345678901
    
6. Change to the SR directory using this command:
   
   cd SR#
   
   For example:
   
   cd 12345678901
    
7. Enter this command to upload the file:
   
   put file_name
   
   Note: To upload multiple files, you can use the mput command.