"vCenter Single Sign-On Setup Wizard ended prematurely" error
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"vCenter Single Sign-On Setup Wizard ended prematurely" error

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Article ID: 328116

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Updated On:

Products

VMware

Issue/Introduction

Upgrading to vSphere 5.5 Update 3 resolves this issue.

Symptoms:
Installing or upgrading vCenter Single Sign-On (SSO) 5.5 fails with the error:

vCenter Single Sign-On Setup Wizard ended prematurely because of an error

Note: For additional symptoms and log entries, see the Additional Information section.


Resolution

This issue is resolved in vSphere 5.5 Update 3, available at VMware Downloads.

To work around this issue, if you do not want to upgrade, clean up the stale SSO files and install the SSO prerequisites before retrying the installation.

Note: Perform these steps before retrying the installation.
Clean up the stale SSO files

  1. Stop all the running VMware services in the system where the SSO installation failed.
  2. Open Windows Explorer.
  3. Navigate to %TEMP%.

    Note: If the system takes you to a 1, 2, or 3 folder, navigate back to the ...\TEMP directory.

  4. Create a new folder named Backup under TEMP.
  5. Select all files and directories within the TEMP directory and move them to the Backup folder.
  6. Navigate to C:\ProgramData\VMware\.
  7. Locate the CIS folder.
  8. Right-click the CIS folder, click Rename.
  9. Change the name to CIS.old.
Install SSO prerequisites for Python, KFW and OpenSSL

  1. In Windows Explorer, navigate to vCenter_Server_Installation_directory\Single Sign-On\prerequisites.
  2. Right-click VMware-OpenSSL.msi and click Install.
  3. Right-click VMware-python.msi and click Install.
  4. Right-click kfw.msi and click Install.


Additional Information

You experience these additional symptoms:
  • Subsequent installation attempts also fail.
  • In the %TEMP%\ vim-sso-msi.log file, you see entries similar to:

    MSI (c) (74:9C) [17:27:13:806]: Note: 1: 1708
    MSI (c) (74:9C) [17:27:13:806]: Product: vCenter Single Sign-On -- Installation failed. MSI (s) MSI (s) (08:40) [17:26:23:437]: Closing MSIHANDLE (79) of type 790531 for thread 4416 CustomAction BootstrapAll returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (08:10) [17:26:23:453]: Closing MSIHANDLE (77) of type 790536 for thread 2336 Action ended 17:26:23: InstallFinalize. Return value 3.
    ...
    MSI (c) (88:08) [09:21:39:654]: Skipping action: VM_InstallKFW (condition is false) MSI (c) (88:08) [09:21:39:654]: Skipping action: VM_InstallOpenSSL (condition is false) MSI (c) (88:08) [09:21:39:654]: Skipping action: VM_InstallPython (condition is false) MSI (c) (88:08) [09:21:39:654]: Doing action: VM_InstallJRE ... MSI (s) (A8 : A8) [ 09:22:20:576 ] : Executing op: CustomActionSchedule ( Action = VM_InstallKFW_RB , ActionType = 1378 , Source = C: \ , Target = msiexec / x { 58127124 - E82B - 43B7 - A298 - BE92D4211CB6 } / qn , ) MSI (s) (A8 : A8) [ 09:22:20:576 ] : Executing op: Start Action (name = VM_InstallOpenSSL_RB , Description = rolling back VMware OpenSSL is done ... , ) Action 09:22:20 : VM_InstallOpenSSL_RB . Rollback VMware OpenSSL is performed ... MSI (s) (A8 : A8) [ 09:22:20:592 ] : Executing op: CustomActionSchedule ( Action = VM_InstallOpenSSL_RB , ActionType = 1378 , Source = C: \ , Target = msiexec / x { 67CA785E - B3F4 - 11E1 - 8C34 - 0026B9B363E3 } / qn , ) MSI (s) (A8 : A8) [ 09:22:20:592 ] : Executing op: Start Action (name = VM_InstallPython_RB , Description = rolling back VMware Python is performed ...... , ) Action 09:22:20 : VM_InstallPython_RB . Rollback VMware Python is performed ...... MSI (s) (A8 : A8) [ 09:22:20:592 ] : Executing op: CustomActionSchedule ( Action = VM_InstallPython_RB , ActionType = 1378 , Source = C: \ , Target = msiexec / x { 09D7F670 - b58d - 11E1 - 8B98 - 0026B9B363E3 } / qn , ) MSI (s) (A8 : A8) [ 09:22:20:592 ] : Executing op: Start Action (name = RollbackAll ,,) Action 09:22:20 : RollbackAll . MSI (s) (A8 : A8) [ 09:22:20:592 ] : Executing op: MSI (s) (A8 : A8) [ 09:22:20:592 ] : Executing op: Start Action (name = BootstrapAll ,,) Action 09:22:20 : BootstrapAll . MSI (s) (A8 : A8) [ 09:22:20:592 ] : Executing op: MSI (s) (A8 : 44) [ 09:22:20:592 ] : Invoking remote custom action . DLL: C: \ Windows \ Installer \ MSIFCEA.tmp , Entrypoint : VmSetupExecuteBootstrap MSI (s) (A8 : 1C ) [ 09:22:20:592 ] : Generating random cookie . MSI (s) (A8 : 1C ) [ 09:22:20:592 ] : Created Custom Action Server with PID 1028 ( 0x404 ) . MSI (s) (A8 : 44) [ 09:22:20:639 ] : Running as a service . MSI (s) (A8 : 44) [ 09:22:20:639 ] : Hello, I'm your 64bit Elevated custom action server . Action 09:22:20 : postinstall script. Configuring SSO Components ... Postinstall script: postinstall script Postinstall script: postinstall script Postinstall script: postinstall script BootstrapAll Custom Action returned actual error code 1603 ( note this may not be 100 % accurate if translation happened inside sandbox )

  • In the %TEMP%\vminst.log file, you see entries similar to:

    VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time> ,Found "C:\Users\vadmin\AppData\Local\Temp\{DEC4C346-414B-4814-9BF3-CAC14154B55A}\DirectoryService\sql" VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time> ClassPath Files Parent Path folder: C:\Users\vadmin\AppData\Local\Temp\{DEC4C346-414B-4814-9BF3-CAC14154B55A}\DirectoryService\sql VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time> Found "C:\Users\vadmin\AppData\Local\Temp\{DEC4C346-414B-4814-9BF3-CAC14154B55A}\DirectoryService\sql\" VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time> ClassPath Folder: C:\Users\vadmin\AppData\Local\Temp\{DEC4C346-414B-4814-9BF3-CAC14154B55A}\ssojavalib VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time> Command to be executed : C:\Users\vadmin\AppData\Local\Temp\{DEC4C346-414B-4814-9BF3-CAC14154B55A}\jre\bin\java.exe -classpath ****** -Djava.library.path=C:\Users\vadmin\AppData\Local\Temp\{DEC4C346-414B-4814-9BF3-CAC14154B55A}\ssojavalib com.vmware.vim.installer.ssoinstaller.SSOServer ****** VMware Single Sign On-build-797273: 0<YYYY-MM-DD>T<time> Util_Launch::Wait: 1 Hide: 1 VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time> Found "C:\Users\vadmin\AppData\Local\Temp\{DEC4C346-414B-4814-9BF3-CAC14154B55A}\jre\bin\java.exe" VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time>Launch as logon user !vadmin VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time> Util_Launch::Wait: 1 Hide: 1 VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time>Found "C:\Users\vadmin\AppData\Local\Temp\{DEC4C346-414B-4814-9BF3-CAC14154B55A}\jre\bin\java.exe" VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time>Process returned 1 VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time> Util_Launch::done Res: 1 VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time>Util_Launch::done Res: 1 VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time>ERROR: Failed to run the command, return code is 1 VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time> VMExecuteJavaImmediate::done Res: 1603 VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time> End Logging VMware Single Sign On-build-797273: <YYYY-MM-DD>T<time> Begin Logging</time></time></time></time></time></time></time></time></time></time></time></time></time></time></time></time></time>
「vCenter Single Sign-On セットアップ ウィザードが途中で終了しました (vCenter Single Sign-On Setup Wizard ended prematurely)」エラー
“vCenter Single Sign-On 安装向导提前结束”错误

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