VMware Tools installation fails when McAfee Antivirus is in Maximum Protection mode
Article ID: 332690
Updated On:
Products
VMware vSphere ESXi
Issue/Introduction
Installation or upgrade of VMware Tools fails on Windows guest operating systems when McAfee Antivirus is installed and is running in Maximum Protection mode or has Access Protection enabled. The VMware Tools installation wizard fails and displays the error:
The wizard was interrupted before VMware Tools could be completely installed.
Resolution
This is an expected effect of Access Protection and the Maximum Protection mode. To successfully install VMware tools in a Windows guest operating system with McAfee Antivirus, select one of these options:
- Use McAfee Antivirus in Standard Mode.
- Install VMware Tools before installing McAfee Antivirus on the Windows guest operating system. McAfee Antivirus will, however, prevent further tools upgrades if run in Maximum Protection mode.
- Temporarily disable Access Protection from the McAfee Antivirus Virus Scan Console when either installing or upgrading VMware Tools. Access the Virus Scan Console by selecting Start > Programs > McAfee > Virus Scan Console. Right-click on the Access Protection icon in the Tasks window and select Disable from the pop-up menu. Be sure to re-activate Access Protection when your VMware Tools upgrade or installation is complete.
Note: If your problem still exists after trying the steps in this article, please file a support request with VMware Support and note this Knowledge Base article ID (1009965) in the problem description. For more information, see How to Submit a Support Request.
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