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Collecting diagnostic information for VMware products (1008524)

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VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs, configuration files, and data appropriate to the situation. The information is gathered using a specific script or tool for each product and can include a host support bundle from the ESXi host and vCenter Server support bundle. Data collected in a host support bundle may be considered sensitive. Additionally, as of vSphere 6.5, support bundles can include encrypted information from an ESXi host. For more information on what information is included in the support bundles, see Data collected when gathering diagnostic information from vSphere products (2147388)

Note: Collecting diagnostic information is the same as collecting or gathering log files.

This article provides procedures for obtaining diagnostic information for all VMware products.

The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To properly identify your information, you need to use the Support Request (SR) number you receive when you create the new SR.

Notes:


VMware Skyline Log Assist

For customers using VMware Skyline, Log Assist may be used to upload diagnostic information as well. Log Assist eliminates the time-consuming process of manually gathering and uploading log files that VMware Technical Support Engineers (TSEs) use to solve customers’ technical issues. Skyline Log Assist automates this manual process, which can take several hours or even days to complete. VMware TSEs will request the logs needed to assist with troubleshooting. The customer approves the request in Skyline Advisor and the requested logs are automatically uploaded to VMware Support. Likewise, customers can choose to proactively push log files to VMware Support via Skyline Advisor.

For more information about configuring Log Assist, please visit the Skyline Log Assist documentation page
 
Select your product and, where appropriate, the version from this list.

Note: When selecting your product, see the product versions in the corresponding article to determine if the relevant version is listed.
 
App Volumes
VMware Capacity Planner
VMware Consolidated Backup (1.5)
VMware Converter
VMware Data Protection
VMware Data Recovery
VMware ESXi/ESX
VMware Fusion
VMware Horizon Mirage
VMware Horizon Workspace
VMware Horizon DaaS Appliance
VMware Identity Manager
VMware Infrastructure SDK
(VMware vSphere Web Services, vSphere SDK for Perl, vSphere PowerCLI, vSphere vCLI, CIM SDK)
VMware Integrated OpenStack
VMware Lab Manager (2.x, 3.x, 4.x)
VMware NSX Guest Introspection MUX
VMware NSX for vSphere 6.x
VMware Player
VMware SD-WAN by VeloCloudVMware SD-WAN by VeloCloud - Support (53907)  
VMware Service Manager
VMware Stage Manager (1.0.x)
VMware Storage Appliance
VMware vCenter Support Assistant
VMware ThinApp (4.0x)
VMware Tools
VMware Update Manager
VMware vCenter Chargeback
VMware vRealize Configuration Manager (formerly known as vCenter Configuration Manager) 4.x/5.x)
VMware vRealize Infrastructure Navigator (formerly known as vCenter Infrastructure Navigator)
VMware vRealize Log Insight (formerly known as vCenter Log Insight)
VMware vRealize Orchestrator (formerly known as vCenter Orchestrator) (4.0)
VMware vRealize Operations Manager vApp (formerly known as vCenter Operations Manager vApp) (5.0)
VMware vRealize Operations Manager vApp (formerly known as vCenter Operations Manager vApp) (6.0)
VMware vRealize Operations Manager Enterprise (formerly known as vCenter Operations Manager Enterprise)
VMware vRealize Operations Manager Standard (formerly known as vCenter Operations Manager Standard)
VMware vCenter Server (4.x, 5.x, 6.0.)
VMware vCenter Server Heartbeat
VMware vCenter Site Recovery Manager
VMware vRealize Automation (formerly known as vCloud Automation Center)(4.5, 6.x)
VMware vCloud Connector (1.0, 2.5)
VMware vCloud Director
VMware vCloud Usage Meter
VMware View Manager
VMware VirtualCenter (2.0, 2.5)
VMware Virtual Infrastructure Client (3.x)
%UserProfile%\\Local Settings\Application Data\VMware\vpx\viclient*.log
VMware vSAN
VMware vFabric Application Director Appliance
VMware vFabric Data Director (2.7)
VMware vShield Manager (4.x)
VMware vShield
VMware vSphere 5.0 Client
%userprofile%\AppData\Local\VMware\vpx\viclient*.log
VMware vSphere Data Protection
VMware vSphere Replication
VMware Workstation (6.0, Windows and Linux)
See the Preface of the Workstation 6 User Manual guide
VMware Workstation (7.0, Windows and Linux)
See the Running the Support Script section of the Workstation 7 User Manual Guide
VMware Workstation (8.0 and above, Windows and Linux)
File menu Help > Support > Collect Support Data
 
WSX server logs:

Windows: %TEMP%\VMware-%USERNAME%
Linux: /var/log/vmware/
VMware vRealize Network Insight (vRNI)vRNI Collecting diagnostic log information (2147996)
VMware Remote Console (VMRC) Location of vCloud Director VMRC client log files

VMware Workspace ONE UEM           

VMware Workspace ONE UEM System Logging               

 
 
For more information on collecting diagnostic information for the Cisco Nexus 1000V, see the Cisco Support Community article Nexus 1000V Log Collection.

Note: The preceding link was correct as of March 6, 2015. If you find the link is broken, provide feedback and a VMware employee will update the link.

 


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01/16/2013 - Added Cisco Nexus 1000v for vSphere
01/29/2013 - Added vSphere Replication
01/30/2013 - Added vSphere Replication to table
03/06/2013 - Added vRealize Infrastructure Navigator
04/01/2013 - Added VMware Horizon Mirage
06/11/2013 - Added VMware Data Protection
08/20/2013 - Added vFabric Data Director and vCloud Connector 2.5
09/20/2013 - Added Horizon Workspace
04/08/2014 - Added vRealize Automation Center 6.x
03/30/2015 - Added column for vSphere Replication
06/16/2015 - Added App Volumes and Player to Products
12/15/2015 - Added VMware vRealize Business Standard to the table and Products list.
Data Conversion
2/14/2020 3:39 PM
Reda Chaoui