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Troubleshooting VMware Data Recovery restore failures (1038925)
Validate that each troubleshooting step below is true for your environment. Each step provides instructions or a link to a document, in order to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.
- Determine if the issue is with virtual machines having RDMs attached in physical compatibility mode. For more information, see VMware Data Recovery fails to restore a virtual machine with an attached physical RDM (1022156).
- If backup jobs fails with snapshot errors, see Troubleshooting VMware Data Recovery snapshot and VSS errors (1037997).
- If you are unable to access the destination store after upgrading the VDR appliance, see Unable to access destination store after increasing it in VMware Data Recovery 1.2 (1024210).
- If you see an Invalid Destination error while restoring a virtual machine using VDR, see Invalid destination error when attempting to restore a virtual machine from a VMware Data Recovery appliance (1013370).
- Determine if the VDR appliance is able to create the virtual machine during restore. For more information, see Restoring a virtual machine with VMware Data Recovery fails with the error: Trouble writing files, error -3956 (Operation failed) (1013947).
- Determine if there are any lock files present on the destination and remove them. For more information, see VMware Data Recovery Integrity Check fails with the error: Trouble reading from destination volume, error -2241 (1018060).
- Determine if a re-catalogue process fixes the issue. For more information, see VMware Data Recovery backups fail with the error: failed, error -2241 (Catalog File invalid/damaged) (1015901).
- Clear damaged restore points. For more information, see Cleaning up damaged restore points in VMware Data Recovery (1013387).
- Verify that the IP address of the ESX host and vCenter Server can be resolved from the VMware Data Recovery Appliance.
- Verify that only the disks of the virtual machine restore as expected. For more information, see VMware Data Recovery fails to restore a virtual machine with the error: Incompatible device backing specified for device X (1012780).
Note: If your problem still exists after trying the steps in this article:
- Gather the VMware Support Script Data. For more information, see Collecting diagnostic information for VMware products (1008524).
- File a support request with VMware Support and note this KB Article ID (1038925) in the problem description. For more information, see How to Submit a Support Request.
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