VMware Knowledge Base - Search Results

What do the different administrator roles (PLA, SLA, and SA) mean? (1003304)

What is the distinction between a Primary License Administrator (PLA) Secondary License Administrator (SLA) and a Support Administrator (SA)? The Support Contract FAQ on...
Rating: | Published: 11/13/09 | Created Date: 12/6/07 | Last Modified Date: 11/13/09 | KB Article

VMware Partner Activation Codes (PAC) Explained (1003303)

What is a Partner Activation Code (PAC) and how is it used? Orders placed through VMware, or its partners, have unique identifiers associated with them. VMware products purchased through a...
Rating: | Published: 11/13/09 | Created Date: 8/25/08 | Last Modified Date: 11/13/09 | KB Article

Resolving VMware Community Forum issues (1014788)

· You cannot log in to the VMware Community forums. · You see an invalid user name or password message. · You have registered with an invalid email address. · You cannot reset the password. · You have...
Published: 10/22/09 | Created Date: 10/12/09 | Last Modified Date: 10/22/09 | KB Article

Collecting diagnostic information for VMware products (1008524)

VMware technicians request diagnostic information from you when a support request is addressed. This diagnostic information contains product specific logs and configuration files from...
Published: 8/25/09 | Created Date: 2/8/09 | Last Modified Date: 8/25/09 | KB Article

Uploading diagnostic information to VMware (1008525)

VMware technical support uses a set of diagnostic information obtained from our products when addressing a support request. This diagnostic information contains product specific logs and...
Rating: | Published: 8/31/09 | Created Date: 2/8/09 | Last Modified Date: 8/31/09 | KB Article

Using the VMware Knowledge Base (878)

This article provides information about VMware Knowledge Base features and provides links to articles that help you use the Knowledge Base. The VMware Knowledge Base has been updated to provide you with a...
Published: 10/30/09 | Created Date: 7/27/06 | Last Modified Date: 10/30/09 | KB Article

Verifying the integrity of downloaded installer files (1537)

· Verifying that the downloaded file from www.vmware.com is not corrupted. · Unable to mount the .DMG image file in Mac OS · The following error appears: <file_name> is not a valid win32...
Rating: | Published: 11/21/08 | Created Date: 6/23/06 | Last Modified Date: 8/14/09 | KB Article

Downloading VMware products and troubleshooting issues with downloads (1012245)

· Cannot download a VMware product · Downloading a VMware product fails · When you click the Download link, you may see the error: Sorry, at the moment you are not...
Rating: | Published: 11/13/09 | Created Date: 6/26/09 | Last Modified Date: 11/13/09 | KB Article

Locating VMware Serial Number online (1005509)

This article provides you with a procedure to locate purchased or registered serial numbers online. After you purchase your VMware products which do not have Support and Subscription (SnS), like VMware...
Published: 11/13/09 | Created Date: 5/22/08 | Last Modified Date: 11/13/09 | KB Article

Support for OEM Windows installations (1012881)

When using an Original Equipment Manufacturer (OEM) install media for Microsoft Windows, you may find that the installation of Windows in a virtual machine is problematic. The installation may generate...
Published: 9/8/09 | Created Date: 7/27/09 | Last Modified Date: 9/8/09 | KB Article

Domain login fails if snapshot is reverted (1006764)

· The virtual machine has snapshots enabled · The virtual machine is joined to a Windows domain · The snapshot was reverted to a point more than 30 days in the past · You are unable to log in to a...
Rating: | Published: 11/26/08 | Created Date: 8/14/08 | Last Modified Date: 8/14/09 | KB Article

TCP and UDP Ports for vCenter Server, ESX hosts, and other network components management access (1012382)

These services and agents are commonly present in a vSphere environment: · CIM HTTP server (insecure service) · CIM HTTPS server · FTP client...
Published: 11/18/09 | Created Date: 7/2/09 | Last Modified Date: 11/18/09 | KB Article

Forgot password for VMware Account Portal (1015865)

· Forgot password to the VMware Account Portal · Cannot log into the VMware Account Portal · Unable to log into the VMware Account Portal This article provides steps to recover your VMware Account...
Published: 11/18/09 | Created Date: 11/17/09 | Last Modified Date: 11/18/09 | KB Article

Using the Windows System Configuration utility (1004010)

A guest or host operating system: · Fails · Stops responding · Stops responding and displays a blue screen with a stop code · Keeps rebooting for no apparent reason · Has performance problems...
Rating: | Published: 5/26/09 | Created Date: 2/20/08 | Last Modified Date: 8/14/09 | KB Article

Printing Knowledge Base Articles (7345208)

How do I print a VMware knowledge base article? I don't see a Print button or link. Click on the printer icon on the kb toolbar. If for some reason it does not work, follow the steps below to work around...
Rating: | Published: 7/9/09 | Created Date: 5/16/07 | Last Modified Date: 8/14/09 | KB Article

Clicking the "Rate this document" Link Does Not Work (10198)

When viewing a document, attempting to click the Rate this document link does nothing. Please ensure your browser is configured to allow pop-ups from http://kb.vmware.com. feedback;...
Rating: | Published: 4/13/07 | Created Date: 4/13/07 | Last Modified Date: 8/14/09 | KB Article

Operating system networking references and tutorials (1010144)

· Need to understand networking concepts · Want to set up a home or business network · Working with network technologies and topologies · Learning how network work This article describes...
Rating: | Published: 4/21/09 | Created Date: 4/20/09 | Last Modified Date: 8/14/09 | KB Article

Performing hardware diagnostics (1004013)

A guest or host operating system: · Has failed · Has stopped responding and displayed a blue screen with a stop code · Has experienced a core dump · Has experienced a kernel panic · Has stopped responding ·...
Rating: | Published: 7/3/08 | Created Date: 2/20/08 | Last Modified Date: 8/14/09 | KB Article

Testing network connectivity with the Ping command (1003486)

For troubleshooting purposes, it may be necessary to test network connectivity between different components of your network. This article provides you with the steps to perform a ping...
Rating: | Published: 5/21/09 | Created Date: 1/6/08 | Last Modified Date: 8/14/09 | KB Article

Repairing boot sector problems in Windows NT-based operating systems (1006556)

· The virtual machine fails to start the operating system · The virtual machine fails to boot and does not issue a STOP error · Bootup halts at a black screen with a...
Published: 2/2/09 | Created Date: 7/31/08 | Last Modified Date: 8/14/09 | KB Article

Detecting viruses (1004008)

A guest or host operating system: · Stops responding. · Keeps rebooting for no apparent reason. · Has performance problems. · Is slow. · Has an application that isn’t working properly. · Has applications that keep...
Published: 6/12/08 | Created Date: 2/20/08 | Last Modified Date: 8/14/09 | KB Article

Investigating operating system memory usage (1004014)

This article describes how to determine memory usage. Memory usage information is useful in addressing problems encountered with an operating system as a result of a process taking up...
Published: 6/12/08 | Created Date: 2/20/08 | Last Modified Date: 8/14/09 | KB Article

Renaming the virtual machine disk file (6821743)

This article provides steps for renaming the virtual machine disk file. To rename the virtual machine disk file (.VMDK file): 1) Log in to the VMware Infrastructure Client. 2) Click VM > Edit Settings...
Published: 5/19/09 | Created Date: 10/13/06 | Last Modified Date: 8/14/09 | KB Article

Performing a disk check (1004003)

· VMware Workstation unrecoverable error: (vcpu-0) Exception 0xc0000006 (disk error while paging) has occurred. This article describes how to perform a disk check. This is required to address problems encountered...
Published: 10/21/08 | Created Date: 10/21/08 | Last Modified Date: 8/14/09 | KB Article

Booting into Safe Mode (1004011)

A guest or host Windows operating system: · Has failed. · Has stopped responding and displayed a blue screen with a stop code. · Has stopped responding. · Keeps rebooting for no apparent reason. · Has performance...
Published: 10/23/09 | Created Date: 2/20/08 | Last Modified Date: 10/23/09 | KB Article

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