Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
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Contacting the American Pre-Sales team (2006355)

This article provides information about how and when to contact the American Pre-Sales team. You can contact the American Pre-Sales team to: · Obtain additional products and promotional information ·
Rating:   |   Published: 10/26/11  |   Created Date: 9/7/11  |   Last Modified Date: 10/26/11  |   KB Article

Providing feedback on the VMware Website (2006223)

This article provides information on how to provide feedback on the VMware Website. To provide feedback on the VMware Website, click the Feedback hyperlink located at the bottom of each Web page.    
Published: 9/16/11  |   Created Date: 9/6/11  |   Last Modified Date: 9/16/11  |   KB Article

Script error when downloading objects with file type .tar.gz (2009654)

· When attempting to download an object with the file type .tar.gz, you see script errors. · All other attached objects are successfully downloaded. The .tar.gz file type has a
Rating:   |   Published: 11/17/11  |   Created Date: 11/15/11  |   Last Modified Date: 11/17/11  |   KB Article

vCenter Protect Essentials and Essentials Plus FAQ (2010727)

This article provides information on vCenter Protect Essentials and Essentials Plus and its licensing and pricing. What is vCenter Protect Essentials and Essentials Plus? VMware vCenter
Published: 1/2/12  |   Created Date: 12/12/11  |   Last Modified Date: 1/2/12  |   KB Article

Using the VMware Knowledge Base (878)

This article provides information about VMware Knowledge Base features and provides links to articles that help you use the Knowledge Base. KB Home You can return to the KB home page (http://kb.vmware.com) at
Rating:   |   Published: 12/14/11  |   Created Date: 7/27/06  |   Last Modified Date: 12/14/11  |   KB Article

Resolving VMware Community Forum issues (1014788)

· You cannot log in to the VMware Community forums. · You see an invalid user name or password message. · You have registered with an invalid email address. · You cannot reset the password. · You have
Rating:   |   Published: 2/16/11  |   Created Date: 10/12/09  |   Last Modified Date: 2/16/11  |   KB Article

Collecting diagnostic information for VMware products (1008524)

VMware technicians request diagnostic information from you when a support request is addressed. This diagnostic information contains product specific logs and configuration files from
Rating:   |   Published: 2/2/12  |   Created Date: 2/8/09  |   Last Modified Date: 2/2/12  |   KB Article

Symantec Endpoint Encryption fails to work with VMware SCSI disks (2013159)

· Cannot use Symantec Endpoint Encryption with VMware SCSI disks · Starting your virtual machine fails with the error: Symantec Endpoint Encryption has discovered an
Published: 2/10/12  |   Created Date: 2/3/12  |   Last Modified Date: 2/10/12  |   KB Article

Downloading VMware products and troubleshooting issues with downloads (1012245)

· Cannot download a VMware product · Downloading a VMware product fails · When you click the Download link, you may see the error: Sorry, at the moment you are not
Rating:   |   Published: 12/23/11  |   Created Date: 6/26/09  |   Last Modified Date: 12/23/11  |   KB Article

Uploading diagnostic information to VMware (1008525)

VMware technical support uses a set of diagnostic information obtained from our products when addressing a support request. This diagnostic information contains product specific logs and
Rating:   |   Published: 1/24/12  |   Created Date: 2/8/09  |   Last Modified Date: 1/24/12  |   KB Article

Searching the VMware Knowledge Base (9268797)

This article provides information about searching the VMware Knowledge Base (KB). This article details: 1) How to Search 2) General Search Tips 3) Search Operators How to Search To search the Knowledge
Rating:   |   Published: 2/16/12  |   Created Date: 12/7/06  |   Last Modified Date: 2/16/12  |   KB Article

Certifying hardware and software with VMware (1036525)

This article provides guidance to hardware and software vendors to get products certified by VMware and included in the VMware Compatibility Guide. Note: If you are a vendor, ensure that
Rating:   |   Published: 5/4/11  |   Created Date: 3/23/11  |   Last Modified Date: 5/4/11  |   KB Article

Uploading large attachments through the Customer Portal (1033726)

This article provides important information about uploading large attachments through the Customer Portal. What browsers are supported for uploading attachments through the portal? ·
Rating:   |   Published: 9/15/11  |   Created Date: 1/28/11  |   Last Modified Date: 9/15/11  |   KB Article

Detecting viruses (1004008)

A guest or host operating system:  · Stops responding. · Keeps rebooting for no apparent reason. · Has performance problems. · Is slow. · Has an application that isn’t working properly. · Has applications that keep
Rating:   |   Published: 6/12/08  |   Created Date: 2/20/08  |   Last Modified Date: 1/25/11  |   KB Article

Performing a disk check (1004003)

· VMware Workstation unrecoverable error: (vcpu-0) Exception 0xc0000006 (disk error while paging) has occurred. This article describes how to perform a disk check. This is required to address problems encountered
Rating:   |   Published: 2/17/11  |   Created Date: 10/21/08  |   Last Modified Date: 2/17/11  |   KB Article

Disabling the Windows Logon Screen Saver (9275881)

· Screen savers are not necessary for virtual machines · Running screen savers wastes CPU resources · There is no interface option to disable the screen saver on the log on screen in Windows To
Rating:   |   Published: 7/28/08  |   Created Date: 3/28/07  |   Last Modified Date: 1/25/11  |   KB Article

Verifying the health of an operating system (1003956)

A guest or host operating system:  · Has stopped responding and displayed a blue screen with a stop code · Has experienced a core dump · Has experienced a kernel panic · Has stopped responding ·
Rating:   |   Published: 1/10/12  |   Created Date: 2/11/08  |   Last Modified Date: 1/10/12  |   KB Article

Finding your VMware licenses on the Account Management Portal (1005509)

This article provides information about locating VMware licenses on the Account Management Portal.   VMware product licenses can be found under the License Keys Portal, VI3
Rating:   |   Published: 1/11/12  |   Created Date: 5/22/08  |   Last Modified Date: 1/11/12  |   KB Article

Performing hardware diagnostics (1004013)

A guest or host operating system:  · Has failed · Has stopped responding and displayed a blue screen with a stop code · Has experienced a core dump · Has experienced a kernel panic · Has stopped responding ·
Rating:   |   Published: 7/3/08  |   Created Date: 2/20/08  |   Last Modified Date: 1/25/11  |   KB Article

Domain login fails if snapshot is reverted (1006764)

· The virtual machine is joined to a Windows domain · The snapshot was reverted to a point more than 30 days in the past · You are unable to log in to a virtual machine running Windows · You do a
Rating:   |   Published: 5/14/11  |   Created Date: 8/14/08  |   Last Modified Date: 5/14/11  |   KB Article

Locating the installation directory of a VMware product (1003897)

This article is an index to the default installation directory of each VMware product. The article also describes how to issue product commands from these directories. The default
Rating:   |   Published: 8/11/10  |   Created Date: 2/6/08  |   Last Modified Date: 1/25/11  |   KB Article

VMware 製品のダウンロードとダウンロード関連問題のトラブルシューティング (1037248)

免責事項：これは英文の記事 「Downloading VMware products and troubleshooting issues with downloads （1012245）」の日本語訳です� �記事はベストエフォートで翻訳を進めているため、ローカライズ化コンテンツは最新情報ではない可能性があります。最新情報は英語版の記事で参照してください。   · VMware
Published: 1/10/12  |   Created Date: 4/5/11  |   Last Modified Date: 1/10/12  |   KB Article

Application Automatic Updates in Combination with ThinApp Application Updates: Recommendations (1020510)

This article discusses recommendations about application automatic updates in combination with ThinApp application updates. Application updates
Rating:   |   Published: 4/15/10  |   Created Date: 4/15/10  |   Last Modified Date: 1/25/11  |   KB Article

Support for OEM Windows installations (1012881)

When using an Original Equipment Manufacturer (OEM) install media for Microsoft Windows, you may find that the installation of Windows in a virtual machine is problematic. The installation may generate
Rating:   |   Published: 8/9/10  |   Created Date: 7/27/09  |   Last Modified Date: 1/25/11  |   KB Article

Message ID: 621 when downloading a public evaluation of VMware products (1031472)

· Downloading a public evaluation of a VMware product fails · When you try to download a public evaluation of a VMware product, you see the message: [Message ID: 621]
Rating:   |   Published: 2/17/11  |   Created Date: 12/7/10  |   Last Modified Date: 2/17/11  |   KB Article

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