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Determining VMware Software Version and Build Number (392)

How do I determine what version of a VMware product I'm running? VMware products use unique build numbers for each product release. Depending on which VMware product you are running,...
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Verifying if software is causing your virtual machine to fail (1003999)

· The guest operating system unexpectedly terminates. · The virtual machine is not accessible. · A blue screen with a Stop error code is visible on the console. · An error...
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Modifying the Hardware Abstraction Layer (HAL) for a Windows virtual machine (1003978)

· You want to alter the number of CPUs presented to a Windows operating system. · You have changed the number of CPUs presented to a virtual machine and now you...
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Distinction between License Administrator (LA) and Support Administrator (SA) (1003304)

What is the distinction between a Primary License Administrator (PLA)  Secondary License Administrator  (SLA) and a Support Administrator (SA)? Each Support...
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Downloading VMware products and troubleshooting issues with downloads (1012245)

· Cannot download a VMware product · Downloading a VMware product fails · When you click the Download link, you may see the error: Sorry, at the moment you are not...
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Collecting diagnostic information for VMware products (1008524)

VMware technicians request diagnostic information from you when a support request is addressed. This diagnostic information contains product specific logs and configuration files from...
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Unable to take a quiesced VMware snapshot of a virtual machine (1009073)

You experience the following symptoms: · During quiesced backup operations (VMware snapshots) on a virtual machine with Microsoft iSCSI LUNs attached within the guest operating...
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Operating system networking references and tutorials (1010144)

· Need to understand networking concepts · Want to set up a home or business network · Working with network technologies and topologies · Learning how network work This article describes...
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Using the VMware Knowledge Base (878)

This article lists the help available for the VMware Knowledge Base. As of January 23, 2009, the VMware knowledge base has been update to provide you with more features, a better search experience, and...
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Verifying the integrity of downloaded installer files (1537)

· Verifying that the downloaded file from www.vmware.com is not corrupted. · Unable to mount the .DMG image file in Mac OS · The following error appears: <file_name> is not a valid win32...
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Windows filesystem (such as C:) shows a different size than the partition size (1005890)

  This can occur when the partition size is expanded, but the filesystem does not get expanded. The solution is described in Microsoft's KB article here:...
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Domain login fails if snapshot is reverted (1006764)

· The virtual machine has snapshots enabled · The virtual machine is joined to a Windows domain · The snapshot was reverted to a point more than 30 days in the past · You are unable to log in to a...
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Uploading diagnostic information to VMware (1008525)

  VMware technical support uses a set of diagnostic information obtained from our products when addressing a support request. This diagnostic information contains product specific logs and...
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Locating VMware Serial Number online (1005509)

  This article provides you with a procedure to locate purchased or registered serial numbers online. After you purchase your VMware products you are encouraged to register the license key or serial...
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Repairing boot sector problems in Windows NT-based operating systems (1006556)

· The virtual machine fails to start the operating system · The virtual machine fails to boot and does not issue a STOP error · Bootup halts at a black screen with a...
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Verifying the health of an operating system (1003956)

A guest or host operating system:  · Has stopped responding and displayed a blue screen with a stop code · Has experienced a core dump · Has experienced a kernel panic · Has stopped responding ·...
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Booting into Safe Mode (1004011)

A guest or host operating system:  · Has failed. · Has stopped responding and displayed a blue screen with a stop code. · Has stopped responding. · Keeps rebooting for no apparent reason. · Has performance problems. ·...
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Validating host memory (1004012)

A guest or host operating system:  · Has failed · Has stopped responding and displayed a blue screen with a stop code · Has experienced a core dump · Has experienced a kernel panic · Has stopped responding · Keeps...
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Changing Linux run levels (1004015)

This article describes how to change Linux run levels. Changing Linux run levels is useful in troubleshooting problems where it is suspected that there is a daemon or application being loaded into Linux that may be...
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Investigating operating system memory usage (1004014)

This article describes how to determine memory usage. Memory usage information is useful in addressing problems encountered with an operating system as a result of a process taking up...
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Detecting viruses (1004008)

A guest or host operating system:  · Stops responding. · Keeps rebooting for no apparent reason. · Has performance problems. · Is slow. · Has an application that isn’t working properly. · Has applications that keep...
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Investigating operating system CPU usage (1004016)

This article guides you through determining CPU usage. CPU usage information is useful in addressing problems encountered with an operating system as a result of a process taking up excessive CPU...
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Performing hardware diagnostics (1004013)

A guest or host operating system:  · Has failed · Has stopped responding and displayed a blue screen with a stop code · Has experienced a core dump · Has experienced a kernel panic · Has stopped responding ·...
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Detecting spyware (1004009)

A guest or host operating system:  · Stops responding. · Has performance problems. · Is slow. · Has an application that isn’t working properly. · Has browser pop-ups or application windows appear randomly. · Has network...
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Disabling the Windows Logon Screen Saver (9275881)

· Screen savers are not necessary for virtual machines · Running screen savers wastes CPU resources · There is no interface option to disable the screen saver on the log on screen in Windows To...
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