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VMware Partner Activation Codes (PAC) Explained (1003303)

What is a Partner Activation Code (PAC) and how is it used? Orders placed through VMware, or its partners, have unique identifiers associated with them. VMware products purchased through a...
KB Article

What do the different administrator roles (PLA, SLA, and SA) mean? (1003304)

What is the distinction between a Primary License Administrator (PLA)  Secondary License Administrator (SLA) and a Support Administrator (SA)? The Support Contract FAQ on...
KB Article

Uploading diagnostic information to VMware (1008525)

  VMware technical support uses a set of diagnostic information obtained from our products when addressing a support request. This diagnostic information contains product specific logs and...
KB Article

Resolving VMware Community Forum issues (1014788)

· You cannot log in to the VMware Community forums. · You see an invalid user name or password message. · You have registered with an invalid email address. · You cannot reset the password. · You have...
KB Article

Collecting diagnostic information for VMware products (1008524)

VMware technicians request diagnostic information from you when a support request is addressed. This diagnostic information contains product specific logs and configuration files from...
KB Article

Using the VMware Knowledge Base (878)

This article provides information about VMware Knowledge Base features and provides links to articles that help you use the Knowledge Base. The VMware Knowledge Base has been updated to provide you with a...
KB Article

PDF Document Page Content Does Not View within Firefox Browser (10205)

Direct links to PDF document pages listed in search results at http://kb.vmware.com do not view within the Firefox browser. You encounter this problem when using the Firefox...
KB Article

USB devices sometimes stop functioning and need to be unplugged and reattached to resume operation. (1005565)

Shared USB devices may stop functioning and do not start functioning again on their own. Unplug and reattach any USB device that stops...
KB Article

Enabling debug logging for VMware Tools within a Windows guest operating system (1007873)

This article provides steps to enable debug logging for VMware Tools within a Windows guest operating system. To enable debug logging for VMware Tools within a...
KB Article

Using the Windows System Configuration utility (1004010)

A guest or host operating system:  · Fails · Stops responding · Stops responding and displays a blue screen with a stop code · Keeps rebooting for no apparent reason · Has performance problems...
KB Article

Verifying the integrity of downloaded installer files (1537)

· Verifying that the downloaded file from www.vmware.com is not corrupted. · Unable to mount the .DMG image file in Mac OS · The following error appears: <file_name> is not a valid win32...
KB Article

Locating VMware Serial Number online (1005509)

  This article provides you with a procedure to locate purchased or registered serial numbers online. After you purchase your VMware products which do not have Support and Subscription (SnS), like VMware...
KB Article

Performing hardware diagnostics (1004013)

A guest or host operating system:  · Has failed · Has stopped responding and displayed a blue screen with a stop code · Has experienced a core dump · Has experienced a kernel panic · Has stopped responding ·...
KB Article

VMware ESXi, Patch ESXe350-200811401-I-SG: Firmware Update (1007507)

Release Date: 12-02-2008   Download Size: 213MB Download Filename: ESXe350-200811401-O-SG.zip md5sum: e895c8cb0d32b722d7820d0214416092 Note: The three ESXi patches for Firmware "I",...
KB Article

Mechanisms to determine if software is running in a VMware virtual machine (1009458)

This KB article documents the mechanisms that programs should use to determine if software is running in a VMware virtual machine. Detecting when software is running...
KB Article

Resolving a "VMWare converter agent interface version is not compatible" message (1002049)

· VMWare converter agent interface version is not compatible · An error message appears during the log in process in the Import wizard This message appears...
KB Article

Conversion fails at 99% with the error "Unable to determine guest OS" or "sysimage.fault.OsVersionNotFound" (1001610)

· Conversion fails at 99% · Configuration task fails to complete · The virtual machine is created on the destination · When the...
KB Article

Masking a LUN from ESX/ESXi 4.0 using the MASK_PATH plug-in (1009449)

This article provides steps to mask a LUN from ESX 4/ESXi 4.0 using the MASK_PATH plug-in. To mask a LUN from ESX 4/ESXi 4.0.0 using the MASK_PATH plug-in:   Note: All commands in...
KB Article

iSCSI Port Binding fails with error: Add NIC failed in IMA (1009450)

· Trying to bind a VMkernel port to the software iSCSI initiator using the following command fails: esxcli swiscsi nic add -n vmk0 -d vmhba32 · You see the error: Add NIC failed in...
KB Article

HP’s CIM Providers sometimes fail to load on ESX Server 3i version 3.5 Update 3 (1009671)

HP’s CIM Providers sometimes fail to load on ESX Server 3i version 3.5 Update 3 During normal start up of the ESX Server 3i version 3.5 CIM environment (for example, when rebooting host), the “sfcbd” process performs an upcall query to the...
KB Article

VMware Tools installation fails when McAfee Antivirus is in Maximum Protection mode (1009965)

Installation or upgrade of VMware Tools fails on Windows guest operating systems when McAfee Antivirus is installed and is running in Maximum Protection...
KB Article

Disable SVGA drivers installed with VMware Tools on Windows 7 and Windows 2008 R2 (1011709)

If you plan to use Windows 7 or Windows 2008 R2 as a guest operating system, do not use the SVGA drivers included with VMware Tools. Use the standard SVGA...
KB Article

Resolving the error: The virtual machine is unable to reserve memory (1014955)

· An error indicates that the virtual machine is unable to reserve memory on the host. · You see the following error: The virtual machine is unable to reserve memory. If...
KB Article

Overview of 3i serial number (1003294)

How to obtain the 3i 3.5 serial number and how to register/activate it? VMware ESX 3i 3.5 is a new offering that delivers the market leading hypervisor VMware ESX Server in a brand new form factor: integrated...
KB Article

Removing VEM400-200906002-BG from an ESXi host (1012478)

The Cisco patch VEM400-200906002-BG should only be installed along with ESXi400-200906401-BG, and only if you are using the Cisco Nexus 1000V product.  Installing the patch on ESXi hosts...
KB Article

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