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Error: "Logon User Interface DLL msgina.dll failed to load" (907)


My Windows 2000 Service Pack 3 guest operating system fails to boot. There is an error referencing MSGINA.DLL. What is wrong?


A Windows 2000 guest operating system with Service Pack 3 installed may fail to boot with the following error: The Logon User Interface DLL msgina.dll failed to load.

Microsoft has confirmed that this is a problem in these Microsoft products.

  • Microsoft Windows 2000 Advanced Server Service Pack 3
  • Microsoft Windows 2000 Server Service Pack 3
  • Microsoft Windows 2000 Professional Service Pack 3

Windows 2000 Service Pack 4 solves this problem, and VMware recommends that you upgrade your Windows 2000 guest operating systems to Service Pack 4.

If you cannot upgrade your guest operating system, a supported fix is available from Microsoft. Please refer to Microsoft Knowledge Base Article - 329316.

If your guest operating system does not boot, try the following workaround to allow you to boot. This workaround replaces the Service Pack 3 msgina.dll with the originally supplied msgina.dll on the Windows 2000 installation CD.

Perform the following steps to extract and replace msgina.dll:

  1. Insert the Windows 2000 installation CD-ROM into the CD-ROM drive.
  2. Boot into setup using the CD-ROM.
  3. Select emergency recovery console.
  4. Change to the CD-ROM drive.
  5. Change to the i386 directory in CD-ROM drive.
  6. In a command prompt, type the following command:
    expand msgina.dl_ C:\WINNT\system32\msgina.dll
    (Change the destination drive letter if \WINNT is not in the default location.)
  7. Reboot the virtual machine.


907; msgina; urlz

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