Application Hangs or Crashes in Virtual Machine (901)
We have seen this problem with a few programs. They include the installer for the Japanese version of Trend Micro Virus Buster, the FoxPro database, the NetWare client in Windows 98, Mathcad, TurboTax 2002, The Sims and Civilization III.
You can work around this problem by using a special setting called disabling acceleration. Frequently, the problem occurs only during installation or early in the program's execution; in that case you should turn acceleration back on after getting past the problem. Follow these steps:
Before running or installing the program that was encountering problems, disable acceleration.
If you are running Workstation 4, choose Edit>Virtual Machine Settings>Options>Advanced and check the Disable acceleration check box.
If you are running GSX Server 2 or Workstation 3:
On a Windows host, choose Settings>Configuration Editor>Advanced and check the Disable acceleration check box.
On a Linux host, choose Settings>Configuration Editor>Misc and check the Disable acceleration check box.
Click OK to save the change and close the Configuration Editor or the Virtual Machine Control Panel.
Power on the virtual machine.
Start the program or run the installer.
After you pass the point where the program was encountering problems, return to the Configuration Editor/Virtual Machine Control Panel and remove the check beside Disable acceleration. You may be able to run the program with acceleration after it is started or installed.
Note: Disabling acceleration can help you get past the execution problem, but it causes the virtual machine to run slowly. If the problem occurs only at startup or during installation, you can improve performance by resuming accelerated operation after the program that was encountering problems is running or is installed.