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Error 1720 Seen During Installation of Lab Manager - Problem with Windows Installer Package

Details

Under certain conditions, the following error occurs during the installation of Lab Manager:

Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action SetWin2K3IIS6Mode script error -2147024773, : Line 80, Column 9

Solution

If you see this error message, perform the following steps on the Lab Manager computer: 
  1. Go to Account Policy > Password Policy.
  2. Go to Start > Control Panel > Administrative Tools > Local Security Settings.
  3. Go to Account Policy > Password Policy.
  4. Right click Minimum Password Length.
  5. Select Properties.
  6. Set the value to 0 (zero).
  7. Right click Password must meet complexity requirements.
  8. Select Properties.
  9. Set the value to disabled.
  10. Re-run the installer.

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