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Collecting diagnostic information for VMware Lab Manager 2.x
Details
VMware Technical Support routinely request diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
This article provides procedures for obtaining diagnostic information for VMware Lab Manager 2.x.
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.
- Instructions for opening a support request can be found online at www.vmware.com/support/policies/howto.html
- Instructions for uploading your support files can be found online at Uploading diagnostic information to VMware (1008525)
- Instructions for obtaining diagnostic information for other VMware products can be found online at Collecting diagnostic information for VMware products (1008524)
Solution
To collect Lab Manager log files, use the Collect Support Information feature:
- From the main menu, choose Settings.
- Click the Support Link tab.
- Click Collect.
This feature collects logs from various locations. The details below are for information only, there is no need to manually collect these logs.
Logs of interest include:
- LabManagerInstall.log
- installhelper.log
- \VMwareLM\Log\*.*
- LabManagerInstallIIS.log
Managed Server logs include:
- /var/log/labmanager
- /var/log/vmware/hostd.log
- /tmp/untar-lm-2.4.0.<build-number>/install-agent.log
vmware.log is located in:
-
/vmfs/volumes/<storage>/VM/<dirid>/vmware.log
Obtain the value for <dirid> from the Lab Manager properties page of the specific virtual machine.
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Actions
- KB Article: 4637378
- Updated: Aug 14, 2009
- Products:
VMware vCenter Lab Manager - Product Versions:
VMware vCenter Lab Manager 2.4.x
VMware vCenter Lab Manager 2.5.x