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Authentication slow on portal (2100301)

Symptoms

Authentication slow on portal (Can affect User Portal|Enterprise Center or Service provider).
Power operation buttons are slow to display or do not display in Enterprise Center for desktops.

Purpose

Note: This article is applicable to the following products:

o VMware Horizon DaaS Bundle (VDI/RDSH Edition)
o VMware Horizon Air
o VMware Horizon DaaS On Premise Platform

Cause

VMware Horizon DaaS appliances are unable to communicate with DNS.

Resolution

Ping or run a trace route from affected Desktone appliance to the address listed in '/etc/resolv.conf' to verify communication is possible.


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