Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Cannot Connect To Desktop Because the Virtualization Tools Are Not Running (2100140)

Symptoms

An end user tries to log into his desktop and receives an error message in the Desktop Portal stating: "Cannot connect to desktop because the virtualization tools are not running."

Purpose

Note: This article is applicable to the following products:

  • VMware Horizon DaaS Bundle (VDI/RDSH Edition)
  • VMware Horizon Air
  • VMware Horizon DaaS On Premise Platform

Cause

This may happen if a user is attempting to connect to a desktop but the virtualization tools have been uninstalled or are not running. 
Note: This may occur if the user tries to connect too soon after rebooting.

Resolution

Steps to Resolve:

1. If you have recently rebooted or booted the desktop, wait a few minutes and try again.

2. If you still receive the message, escalate to your Administrator so they can escalate to your Service Provider who can start or install virtualization tools as neccesary.

Attachments

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 0 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 0 Ratings
Actions
KB: