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"No desktops assigned" error message when trying to connect to virtual desktop (2100025)


An end user is unable to connect to a virtual machine, and just sees the message: 'No desktops assigned.' in the Desktop Portal.


To get the desktop pool available in the Desktop Portal after getting an error message 'No desktops assigned' when trying to connect to virtual desktop.
Note: This article is applicable to the following products:
  • VMware Horizon DaaS Bundle (VDI/RDSH Edition)
  • VMware Horizon Air
  • VMware Horizon DaaS On Premise Platform


An end user is able to log into the Desktop Portal successfully, however he does not see any available desktops, just a message explaining: 'No desktops assigned.' This happens because the admin has not mapped the user to any desktops; the admin must log into Enterprise Center to map the user to a desktop or pool.


Steps to Resolve:

1. Have the Desktone admin log in to Enterprise Center.

2. Click on the Mapping tab.

3. Follow these steps to map users or groups to desktops or pools:

  • Choose either a list of users or groups to map.
  • Locate the user or group in any of the lists of mappings from the drop down in the far right.
  • Click on the plus sign under Add Mapping for the user or group to which he wants to map.
  • Type in the first few letters of the desktop or desktop pool to which they want to map the user.
  • Click OK to complete the mapping.

4. The user will now have a desktop or pool available to them in the Desktop Portal.


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