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USB redirection fails in linked-clone images after you upgrade to View Agent 5.3 (2062215)

Details

USB redirection can fail in linked-clone images after you upgrade the master image to View Agent 5.3.
 
This issue occurs with Windows 7 systems (32-bit and 64-bit) that use existing customization specifications after you upgrade to View Agent 5.3 from any version of View Agent that is earlier than version 5.2.

You may experience these symptoms:
  • In the View Agent logs, you see errors similar to:

    T14:30:04.726-05:00 ERROR (0248-0828) <MessageFrameWorkShare> [ws_vhub] Failed to plugin device, Device: 00000000009697E0 status: Hub IO error
    T14:30:04.726-05:00 ERROR (0248-0828) <MessageFrameWorkShare> [ws_vhub] Plugged in device failed, Client PlugNo: 7

  • Version numbers of the vmwvhub.sys files on the linked-clone image differ, for example:

    C:\Windows\System32\drivers\vmwvhub.sys is version 5.1.0 build-668184
    C:\Program Files\VMware\VMware View\Agent\bin\drivers\vmwvhub.sys is version 5.5.1.5207.

Solution

If linked-clone images contain different versions of the vmwvhub.sys device driver file, remove copies of older vmwvhub.sys files (older than version 5.5.1.5207) from the master image.

  1. Remove the older vmwvhub.sys files from the C:\Windows\System32\DriverStore\FileRepository directory and from any other locations where they are present.
  2. Recreate the linked-clone images from the updated master image and verify that both copies of the vmwvhub.sys file are the same on the new images. For example, both of these files are version 5.5.1.5207:

    C:\Windows\System32\drivers\vmwvhub.sys
    C:\Program Files\VMware\VMware View\Agent\bin\drivers\vmwvhub.sys

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