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Collecting diagnostic information for VMware vRealize Log Insight (2056760)

Purpose

VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.


This article provides procedures for obtaining diagnostic information for VMware vRealize Log Insight (formerly known as VMware vCenter Log Insight).

Resolution

You can collect diagnostic information for VMware vRealize Log Insight (formerly known as VMware vCenter Log Insight) from the vRealize Log Insight web interface.

To collect the diagnostic information:

  1. Log in to the vRealize Log Insight Web interface. <https://vcloginsightIP/login>
  2. Click on the gear icon at the top right.
  3. Under Management, select Appliance.
  4. Under Support, click on Download Support Bundle.
  5. Click Continue when prompted.
  6. Once the download completes, Save File to desired location.
  7. Upload the support bundle to VMware. For more information, see Uploading diagnostic information to VMware (1008525).
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.
 
For more information about opening a support request, see http://www.vmware.com/support/policies/howto.html.

Note: If the Web interface is not available, you can generate a diagnostic bundle from the command line of the vRealize Log Insight virtual machine using this command:

loginsight-support

Note: The support information is collected and saved in a *.tar.gz file that has the following naming convention.: loginsight-support-YYYY-MM-DD_HHMMSS.xxxxx.tar.gz, where xxxxx is the process ID under which the loginsight-support is ran.

Update History

04/16/2014 - Modified Steps under Resolution.

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