Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
Search the VMware Knowledge Base (KB)   View by Article ID

The virtual machine console fails to open and load properly when using a Mac OS with VMware vCloud Air (2052044)


  • When using a Mac OS, the virtual machine console fails to open and load properly.


There is an incompatibility with how the virtual machine remote console system works on the Mac OS platform.


Currently, only Mozilla Firefox and Internet Explorer on Windows platforms are supported for use with the virtual machine consoles.
Note: For more information about web browser compatibilty, see Browsers That vCloud Director Supports in the VMware vCloud Director Installation and Upgrade Guide or Supported web browsers in VMware vCloud Director 5.1 (2034554).

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 2 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 2 Ratings