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VMware Update Manger 1.0 bundled with vCenter Server 2.5 Update 6.x might fail to download patches for Windows virtual machines (2045683)

Details

When you initiate download of Windows virtual machine patches by using VMware Update Manager 1.0, an error message similar to the following is displayed:
Cannot de-obfuscate Shavlik metadata file.

The log files might contain entries similar to the following:
[2013-02-14 13:40:47:225 'VciSigUpdateTask.SigUpdateTask{5}' 5972 INFO] [vciSigUpdateTask, 565] Downloading Shavlik metadata for Windows VMs
[2013-02-14 13:40:47:225 'VciSigUpdateTask.SigUpdateTask{5}' 5972 DEBUG] [vciSigUpdateTask, 1234] First time download for 2
[2013-02-14 13:40:47:225 'patchStore' 5972 ERROR] [patchStore, 384] Metadata file asked for doesn't exist:
[2013-02-14 13:40:47:225 'VciSigUpdateTask.SigUpdateTask{5}' 5972 WARN] [vciSigUpdateTask, 184] Unable to get reference to previously downloaded metadata: Metadata file asked for doesn't exist:
[2013-02-14 13:40:47:272 'httpDownload' 5972 INFO] [httpDownload, 510] Downloading https://xml.shavlik.com/data/hfnetchk6b.cab
[2013-02-14 13:40:48:522 'httpDownload' 5972 INFO] [httpDownload, 726] Status code: 200
[2013-02-14 13:41:15:475 'httpDownload' 5972 INFO] [httpDownload, 510] Downloading https://xml.shavlik.com/data/pd5.cab
[2013-02-14 13:41:15:678 'httpDownload' 5972 INFO] [httpDownload, 726] Status code: 200
[2013-02-14 13:41:46:537 'VciSigUpdateTask.SigUpdateTask{5}' 5972 INFO] [vciSigUpdateTask, 597] New metadata is available...
[2013-02-14 13:41:46:662 'shavlikMetadata' 5972 ERROR] [shavlikMetadata, 738] Cannot de-obfuscate Shavlik metadata file: Unspecified error, Description: Could not load input XML file.
[2013-02-14 13:41:46:678 'VciSigUpdateTask.SigUpdateTask{5}' 5972 ERROR] [vciSigUpdateTask, 692] Error downloading new Windows updates: Cannot de-obfuscate Shavlik metadata file: Unspecified error, Description: Could not load input XML file.

Solution

This is a known issue with VMware Update Manager 1.0 Update 6 that isĀ available with Virtual Center Server 2.5 Update 6.x.
To resolve this issue, upgrade Virtual Center Server to vCenter Server version 4.1 Update 3a and Update Manager to versionĀ 4.1 Update 3.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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