Knowledge Base

When you experience an issue where a virtual machine crashes with a blue screen or does not respond, or when your ESXi host fails to boot with a purple screen, this is defined as a Fault/Crash issue by VMware. These articles can quickl help you resolve these issues if you experience this problem.

Trending Issues

These are new and emerging trending issues known by VMware:

ESXi Host

• PowerPath/VE 5.7 does not load on VMware vSphere version 5.1 (2034796)
• ESXi host fails with a purple diagnostic screen mentioning "SP_TryLockIRQWithRA" (2033780)
• ESXi 5.0 host experiences a purple diagnostic screen with the errors "Failed to ack TLB invalidate" or "no heartbeat" on HP servers with PCC support (2000091)
• ESXi 5.1 host fails with a purple diagnostic screen when powering on a virtual machine with a PCI pass-through device (2039030)
• Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
• ESX/ESXi host fails with a purple diagnostic screen mentioning "CpuSchedVcpuSwitch" or "CPU n tried to re-acquire lock CpuSchedCore.n" (2045017)
• ESXi 5.1 host becomes unresponsive when attempting a vMotion migration or a configuration change (2040707)
• ESXi 5.1 host fails with a purple diagnostic screen when Beacon probing is enabled (2038281)
  

Virtual Machines

• Upgrading to VMware Tools 5.1 causes log spew in the Windows Event Log: Error in the RPC receive loop (2036350)
• Creating a quiesced snapshot of a Windows 2008 virtual machine fails with the error: Snapshot 0 failed: Failed to quiesce the virtual machine. (2015181)
  
• Windows 8 / Windows Server 2012 Operating System does not boot or install on ESXi or ESX (2006859)

• Collecting diagnostic information from an ESX or ESXi host that experiences a purple diagnostic screen (1004128)
• Collecting diagnostic information for VMware ESX/ESXi using the vSphere Client (653)
• Decoding Machine Check Exception (MCE) output after a purple screen error (1005184)
• ESXi/ESX hosts in APD may appear Not Responding in vCenter Server (1030980)
• Manually regenerating core dump files in VMware ESXi/ESX (1002769)
• Configuring syslog on ESXi 5.x (2003322)
• Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.0 (2004684)

Virtual Machines

• Virtual machines stop responding when any LUN on the host is in an all-paths-down (APD) condition (1016626)
• Troubleshooting a non-responsive virtual machine (1003756)