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vSphere Data Protection backup jobs fail intermittently (2044821)

Symptoms

  • Backup jobs in vSphere Data Protection (VDP) fail intermittently.
  • In the backupjob_name-vmimagew.log file, you see entries similar to:

    2012-12-25 01:58:54 avvcbimage Info <14692>: Login test is OK.
    2012-12-25 01:58:54 avvcbimage Info <14642>: Deleting the snapshot 'VDP-1356361241252a07ee69e0d78e9eea3a0ca9702092d4a631ab', moref 'snapshot-889'
    2012-12-25 01:58:54 avvcbimage Info <14679>: Removing prior snapshot[0], 'VDP-1356361241252a07ee69e0d78e9eea3a0ca9702092d4a631ab'.
    2012-12-25 01:58:58 avvcbimage Info <15999>: The snapshot removal task for VM '[datastore1 (2)] SVBOKO04/SVBOKO04.vmx' has exceeded the wait time of 4 seconds, exiting wait.
    2012-12-25 02:04:00 avvcbimage Error <9769>:     Timeout on wait for spawned avtar process to complete
    2012-12-25 02:04:04 avvcbimage Info <6688>: Process 28141 (/usr/local/avamarclient/bin/avtar) finished (code 0: success)
    2012-12-25 02:04:04 avvcbimage Info <16041>: VDDK:VixDiskLibVimResolveHostName: Resolving IP address for hostname tpthvctr.topyad.local:443.

Cause

This issue occurs if the avvcbimage process does not have sufficient time to remove the snapshots after the backup job completes.

Resolution

To resolve the issue, increase the timeout value, so that there is sufficient time for the snapshots to commit.
 
To increase this timeout value:
  1. Open an SSH session to the VDP server.
  2. Change to the /usr/local/avamarclient/var directory using this command:

    #cd /usr/local/avamarclient/var

  3. Open the avvcbimage.cmd file using a text editor. For more information, see Editing files on an ESX host using vi or nano (1020302).
  4. Add this entry to the file:

    --subprocesstimeout=600

  5. Restart the avagent service using this command:

    #service avagent restart

Tags

VDP, backup timeout,

See Also

Request a Product Feature

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