Restoring a virtual machine using vSphere Data Protection fails with a E22297 error (2044407)
- Cannot restore a virtual machine using vSphere Data Protection (VDP)
- Restoring a virtual machine using VDP fails
- You see the error:
E22297:Request to restore is rejected because the plug-in doesn't support it, the plug-in is disabled, the client is disabled, or the client is not activated
For more information, see:
- Virtual Disk Configuration
- Change Disk Mode to Exclude Virtual Disks from Snapshots in the vSphere Client
To confirm this issue:
- Connect to the VDP appliance using SSH.
Note: The default username/password for a VDP appliance is root/changeme.
Run this command:
# cd /mnt/axion/vCenter-name/VirtualMachines/VM-name
vCenter-name is the name of your vCenter Server
VM-name is the name of the virtual machine that you are attempting to restore
Open the configuration.xml file located within this directory using a text editor.
This file contains the configuration details of the virtual machine.
Locate the entry similar to:
<vmDiskInfo fileBackingClass="com.vmware.vim25.VirtualDiskFlatVer2BackingInfo" datastoreUrl="ds:///vmfs/volumes/5049e006-b303df5a-f7f8-002219652c75/" diskMode="independent_persistent" compatibilityMode="NA" vmdkFilename="[DR13 - VM1] PROD - Supervision/Supervision.vmdk" vmdkBaseFile="[DR13 - VM1] PROD - Supervision/Supervision.vmdk" capacityInKB="24117248" srcOrdinal="-1" backup="false" label="Hard disk 1" diskKey="2000" ordinal="1" datastore="DR13 - VM1" prevCapacityInKB="24117248" thinProvisioned="true" baseDatastore="DR13 - VM1" prevChangeID="" />
In this entry, you can see that the backup tag is set to false and, therefore, the virtual machine disk is not affected by snapshots.