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Performing SRS security request in VMware vCenter Configuration Manager 5.6 fails with the error: A web service error has occurred performing an SRS security request. (2044139)

Symptoms

  • Cannot perform an SRS security request in vCenter Configuration Manager (vCM) 5.6
  • Performing an SRS security request in vCM fails
  • You see the error:

    A web service error has occurred performing an SRS security request.

    You must use Internet Explorer with the Run as administrator option to view dashboard reports when working locally on the Collector. 

Purpose

This issue is due to a two-tier installation in VMware vCenter Configuration Manager 5.6, where SQL and SSRS are installed on the database server, yet vCenter Configuration Manager and web services are installed on the collector machine.
 
 

Resolution

 
If the issue persists, proceed with the steps below:
  1. Go to the collector machine where vCenter Configuration Manager and web services are installed.
  2. Create a folder called Reports in this folder:

    <installation directory>\Program Files (x86)\VMware\VCM\WebConsole\L1033\Files\Reports
  3. Copy only RSLanguageConfig.xml file that is in the database machine where SQL and SSRS are installed.
  4. Paste it into the Collector box, or into this folder:

    <installation directory>\Program Files (x86)\VMware\VCM\WebConsole\L1033\Files\Reports to the collector+web machine  
 
You should now be able to access the dashboard and reports section from the vCenter Configuration Manager console. 

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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