Knowledge Base
The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides

|
Running ssolscli.cmd commands fail with the error: ServiceNotResponding (2043378)
Symptoms
- Running
ssolscli.cmd updateService,registerServiceorunregisterServicecommand fails with the error:Getting SSL certificates for https://valid.domain.com:7444/lookupservice/sdk
Getting SSL certificates for https://valid.domain.com:7444/sso-adminserver/sdk
Error communicating to the remote server https://invalid.domain.com:7444/ims/STSService
Return code is: ServiceNotResponding
2
- Running
ssolscli.cmdcommands fail. - You are unable to update vCenter Single Sign-On certificates.
- Updating a vCenter Single Sign-On certificate fails.
- After registering vCenter Server from one SSO to another, you see this error when logging in using the vSphere Web Client:
Login failed due to invalid credentials for one or more vCenter Server systems:https://vCenter_FQDN:443/sdk
Cause
Resolution
To correct the URL in the vCenter Single Sign-On (SSO) database:
Note: Back up the vCenter Single Sign-On (SSO) database before following these steps.
- Stop the VMware SSO Service. For more information, see Stopping, starting, or restarting vCenter services (1003895).
- Log into the database server which is used by the SSO Server.
- As a user with access to the SSO database, Open SQL Management Studio.
- Navigate to the
LS_SERVICE_ENDPOINTSdatabase table. - Open the table and locate the incorrect entry in the URI field.
- Change the entry to show the correct URL for the server. For example, change
invalid.domain.comtovalid.domain.com. - Close SQL Management Studio.
- Start the VMware SSO Service.
- Once complete, you can successfully run the
ssolscli.cmdcommands.
See Also
Request a Product Feature
To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.
Actions
KB:
- Updated:
- Categories:
- Languages:
- Product Family:
- Product(s):
- Product Version(s):

