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Collecting diagnostic information for VMware vCenter Operations Manager for View (2043061)

Purpose

VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.

This article provides steps to obtain diagnostic information for VMware vCenter Operations Manager for View.

Resolution

To collect the diagnostic information for VMware vCenter Operations Manager for View:
  1. Open a session to your VMware vCenter Operations Manager for View Windows machine.
  2. In Windows Explorer, browse to this location:
    • In Windows 2008 and Windows 7:

      %programdata%\VMware, Inc

      Note: For VMware vCenter Operations for Horizon View 1.5, browse to %programdata%\VMware .

    • In Windows XP and 2003:

      %appdata%\VMware, Inc

      Note: These are hidden directories. To view these directories, copy and paste the location in the Windows Explorer navigation bar.

  3. Right-click VMware vCenter Operations Manager for View and click Send to > Compressed (zipped) folder.

    This creates a ZIP file named VMware vCenter Operations Manager for View.zip, which contains the required vCenter Operations Manager for View logs and configuration files.

  4. Upload the ZIP file to VMware. For more information, see Uploading diagnostic information for VMware (1008525).

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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