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Cannot log into VMware Service Manager 9.x when clicking on a forwarded MMA link (2041793)

In VMware Service Manager 9.x:

You are unable to log in to the application when clicking on an MMA link that has been forwarded to you.
Your current session is logged out when you click on an MMA link that has been forwarded to you by an officer that is currently logged in.

Currently the MMA URL has the recipient's user ID included. Only a specific user should be able to log in.

This is a known issue affecting VMware Service Manager 9.x. A resolution for this issue is being evaluated for inclusion in a future release.

Currently, there is no resolution.

To workaround this issue, remove the user ID. After you remove the user ID, if anyone clicks on a link, it opens the call or prompts you to log in.

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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