Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

VMware VirtualCenter Single Sign On and Lookup services fail to start after upgrading to vCenter Server 5.1 (2041528)

Symptoms

  • VMware VirtualCenter Single Sign On (SSO) and Lookup services fail to start after upgrading to vCenter Server 5.1. 
  • You see the errors:
    • Error 29942: Could not start service vCenter Single Sign On

      Or

    • Error 20010: Failed to Configure LookupService

  • The SSO Catalina logs (located in C:\Program Files\VMware\Infrastructure\SSOServer\logs\catalina*) contain entries similar to:

    SEVERE [WrapperSimpleAppMain] org.apache.catalina.startup.Bootstrap.initClassLoaders Class loader creation threw exception
    java.lang.NoSuchFieldError: threadAllocatedMemorySupport
    at sun.management.VMManagementImpl.initOptionalSupportFields(Native Method)
    at sun.management.VMManagementImpl.<clinit>(VMManagementImpl.java:47)
    at sun.management.ManagementFactory.<clinit>(ManagementFactory.java:468)
    at java.lang.management.ManagementFactory.getPlatformMBeanServer(ManagementFactory.java:504)
    at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:158)
    at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:91)
    at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:227)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

  • The Lookup service configuration fails.
  • The discover-is.log logs show errors similar to:

    ERROR: Could not connect to HTTP invoker remote service at [https://localhost:7444/ims/CommandServer]; nested exception is java.net.ConnectException: Connection refused: connect

Cause

This issue occurs if the Java Run-Time (JRE) is corrupt. VMware vCenter Server and its services require JRE.

Resolution

 Note: Stop  java.exe process if running in Task Manager.

To resolve the issue, overwrite the existing JRE folder (located in C:\Program Files\vmware\infrastructure\JRE) with a working copy from an existing install, or from the install media of the existing folder files.
 
To collect JRE folder from Installer:
  1. Launch the installer for SSO.
  2. Wait for the wizard to load. Do not click  next.
  3. Run %temp%.
  4. Search for jre.zip.
  5. Extract contents from jre.zip and copy to  C:\Program Files\vmware\infrastructure\JRE.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 2 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 2 Ratings
Actions
KB: