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Launching Workstation Help fails in SUSE Linux Enterprise (2041198)

Symptoms

  • Cannot launch the VMware Workstation Help when logged in as the root user
  • Help button in the Workstation user interface may not work on SUSE Linux Enterprise
  • Launching the VMware Workstation Help fails
  • You see the error:

    /usr/lib64/firefox/firefox: symbol lookup error: /usr/lib/vmware/libconf/lib/gtk-2.0/2.10.0/loaders/libpixbufloader-png.so: undefined symbol: g_malloc_n

  • This issue affects dialogs that are launched as root

Resolution

This is a known issue in VMware Workstation 9.x and is currently under investigation.
  
To work around this issue: 
  1. Open the config file, located at /etc/vmware/, using a text editor.
  2. Ensure that the gksu.rootMethod is set to sudo. For example:

    gksu.rootMethod = sudo

  3. Save and close the file.
If the preceding steps do not resolve the issue, try reinstalling VMware Workstation as the root user.
 
To reinstall VMware Workstation:
  1. Open a new Terminal window.
  2. Run this command to change directory to the folder that contains the download:

    cd /home/user/Downloads

  3. Run this command in the Terminal:

    sudo sh VMware-Workstation-xxxx-xxxx.architecture.bundle

    Where:

    xxxx-xxxx is the version and build numbers
    architecture is i386 or x86_64

  4. Follow the screen prompts to install the product.
  5. After the installation completes, run this command to launch Workstation:

    vmware

  6. Open Virtual Network Editor by navigating to Edit > Virtual Network Editor.
  7. Enter the root user credentials.

    The Workstation Help should now open correctly.
Note: Ensure that you do not use a su shell when installing Workstation.

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