The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
Data files do not update during a file refresh (2040856)
- Scans or patch deployments to target machines do not function due to incorrect or lower than expected scan and detection logic data files.
- When you refresh the data files within the vCenter Protect Console GUI, no errors occur but the file versions do not reflect the most current versions.
To resolve this issue, clear the proxy cache and refresh the data files. VMware recommends changing the proxy settings to clear the cache within a shortened window to allow the vCenter Protect console to communicate fully with the vCenter Protect server.
If you cannot clear the proxy cache, you can manually download the vCenter Protect data files using the method described in Manually downloading patch data files for NetChk Protect and vCenter Protect consoles (2008384).
Note: Download the files on a machine or environment not affected by the proxy, then copy them to the location described in the article.
Request a Product Feature
To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.