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Emails are sent to escalation recipients even when the email flag in the recipient list of the person configuration is not set (2039955)

Symptoms

  • Emails are sent to escalation recipients in Service Manager even if the email flag in the recipient list of the person configuration is not set.
  • Emails are sent to recipients in systems that have configured Service Manager to escalate calls based on Resolve 1, 2, 3, and Breach, even when the email flag in the recipient of the person is not set.

Resolution

VMware is aware of this issue. It has been assessed as an acceptable limitation of the product with no immediate plans to resolve.

Additional Information

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Update History

02/21/2013 – Updated Resolution statement

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