The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
Emails are sent to escalation recipients even when the email flag in the recipient list of the person configuration is not set (2039955)
- Emails are sent to escalation recipients in Service Manager even if the email flag in the recipient list of the person configuration is not set.
- Emails are sent to recipients in systems that have configured Service Manager to escalate calls based on Resolve 1, 2, 3, and Breach, even when the email flag in the recipient of the person is not set.
Request a Product Feature
To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.