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Deleting a View desktop from the View Administrator console fails with the error: Error: Failed to delete VM: null (2039855)

Symptoms

To experience this specific issue, all of the following symptoms need to be present:

Cannot delete a View desktop from the View Administrator console
Deleting a View desktop from the View Administrator console fails
You see the error:

Error: Failed to delete VM: null
You are able to delete View desktops in newly created pools
In the View Composer logs, you see entries similar to:

FATAL | Sim.ServiceCore.SimServiceApiImpl - Error: fail to execute web service call: DestroySviClones
VMware.Sim.CommonLib.Exception.SimVcSubsystemException: Soap exception connecting to VirtualCenter, url = https://<VC_NAME>.5:443/sdk ---> System.Web.Services.Protocols.SoapException: Cannot complete login due to an incorrect user name or password. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
In the vpxd logs on vCenter Server, you see entries similar to:

[09932 error '[SSO]' opID=c557da83] [UserDirectorySso] AcquireToken InvalidCredentialsException: Authentication failed
[09932 error 'authvpxdUser' opID=c557da83] Failed to authenticate user
Attempting to delete the View desktop from the View Composer server using the sviconfig command also fails

Notes:

For more information on the location of the View log files, see Location of VMware View log files (1027744).
For more information on the location of logs on the vCenter Server, see Location of vCenter Server log files (1021804).

Purpose

This article describes a specific issue. If you experience all of the above symptoms, consult the sections below. If you experience some, but not all, of these symptoms, your issue is not related to this article. Search the Knowledge Base for your symptoms or Open a Support Request.

Cause

This issue occurs if there are multiple VC_CONFIG_ID values in the VMware View Composer database pointing to the same vSphere server.

Resolution

To resolve this issue, perform the steps in the resolution section of Recompose or refresh of linked clone pools fail after upgrade of VMware View (1030996).

Request a Product Feature

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