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In VMware Service Manager, text entered in Actions & Solutions field disappears after Deferring, Saving, or Submitting (2039743)

Symptoms

In VMware Service Manager 7.x, 8.x, and 9.x, text that is entered in the Actions & Solutions field is erased after a call or request is deferred or saved.

Resolution

VMware Service Manager is working as intended.

Text that is entered into the Actions & Solution field is moved to the History page to make room for new actions and solutions.

To view information that has already been entered into the Actions & Solution field, see the call history. You can access call history using any one of the following methods:

Click the History tab (beside the Actions & Solutions tab)
Click View Full History at the top of the call details or request/task details screen
From the menu on the left, under Details, click History.

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