Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

In VMware Service Manager, text entered in Actions & Solutions field disappears after Deferring, Saving, or Submitting (2039743)

Symptoms

In VMware Service Manager 7.x, 8.x, and 9.x, text that is entered in the Actions & Solutions field is erased after a call or request is deferred or saved.

Resolution

VMware Service Manager is working as intended.

Text that is entered into the Actions & Solution field is moved to the History page to make room for new actions and solutions.

To view information that has already been entered into the Actions & Solution field, see the call history. You can access call history using any one of the following methods:
  • Click the History tab (beside the Actions & Solutions tab)
  • Click View Full History at the top of the call details or request/task details screen
  • From the menu on the left, under Details, click History.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 2 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 2 Ratings
Actions
KB: