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Upgrading Workstation fails with error: Unable to find the file bootstrap.lua (2039658)

Symptoms

  • Upgrading Workstation fails
  • You see the error:

    Unable to find the file bootstrap.lua in the installation package. This could be due to a package corruption. Verify that the package has been downloaded correctly

  • Manually uninstalling Workstation from the Control Panel results in the same error

Cause

This issue can occur due to a corruption of the uninstall msi for the previous version of Workstation.

Resolution

To resolve this issue:
  1. Use MD5 hash to test the checksum and determine if the downloaded installer is corrupt. For more information, see Using MD5 Checksums.
  2. If the checksum displayed on the screen does not match the one displayed on VMware's download page, re-download the installer.
If the issue is not resolved:
  1. Download the previous version of Workstation installer from the Workstation Download Center. Start the installation process using the installer downloaded in step 2 above.
  2. Select the Remove option when prompted.
  3. Follow the on-screen instructions. This uninstalls the older version of the product.
  4. Restart the physical machine.
  5. Open a command prompt and change directory to the folder that contains the uninstalled version of VMware Workstation.
  6. Run the command:

    VMware-workstation-full-x.x.x.exe /clean

    Where x.x.x is the version number of workstation installer

  7. Restart the physical machine.
  8. Start the installation of the new upgrade version of VMware Workstation downloaded from the Workstation Download Center.
If the installation is unsuccessful after trying the steps above:

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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