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The Service Manager task reopened through recursion and then completed remains active and does not complete (2039571)

Symptoms

  • When a Service Manager task in a workflow is reopened through a recursion and then completed, the task does not complete properly
  • The request workflow does not progress
  • The task remains active

Resolution

VMware is aware of this issue.

A resolution for this issue is being evaluated for inclusion in a future release.

To work around this issue, add a new CB task (without any rules) into the loop either before or after the affected task.

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