Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Downgrading from vCenter Operations 5.6/5.7 to 5.0 (2039489)

Purpose

This article provides information for existing vCenter Operations (vCOps) 5.0 customers who are interested in downgrading vCenter Operations 5.6/5.7 to vCenter Operations 5.0.

Resolution

Existing vCOps 5.6/5.7 Customers
  1. Log in to My VMware and follow the path for Support.



  2. Click Get Support.

  3. Select Account Queries from the Product Licensing or Account drop down.




  • Along with the order number for vCenter Operations 5.6 / 5.7. An order will be booked for vCenter Operations 5.0 and an order acknowledgement will be sent.
  • Upon receipt of the order acknowledgement, you will have access to the downgraded vCenter Operations 5.6/5.7 keys on the license portal. These downgraded keys will not be associated to a support contract; the support contract remains with the vCenter Operations 5.6/5.7 license keys. In addition, these keys cannot be renewed or upgraded.


New customers purchasing vCOps 5.6/5.7

For new vCOps 5.6/5.7 orders, licenses are delivered with the software. There is no option to downgrade the license on the license portal and you must use the vCOps 5.6/5.7 license keys.

If you have any questions, contact VMware Support.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 2 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 2 Ratings
Actions
KB: