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'Only when blank' option unavailable for Model and Manufacturer in the integration mapping in VMware Service Manager 9.x (2039456)

Symptoms

In VMware Service Manager 9.x, you experience these symptoms:
  • The Only when blank option is not available for Model and Manufacturer in the Configuration Item template. 
  • In integration mappings, you cannot choose Only when blank when it is syncing from the resource.  
  • Manufacturer and Model fields are not updated when you select Only when blank in the integration mapping.

Resolution

VMware is aware of this issue. It has been assessed as an acceptable limitation of the product with no immediate plans to resolve.

Additional Information

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Update History

02/21/2013 – Updated Resolution statement

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