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View Administrator Console fails to launch after an upgrade to Horizon View 5.1 and installation of new SSL certificates (2038842)

Symptoms

  • After upgrading to View 5.1, the View Administrator console page fails to launch.
  • The View Connection Server logs show entries similar to:

    • ERROR (10E8-15C4) <Thread-1> [u] Couldn't create SSL socket factory com.vmware.vdi.ice.server.u.a(SourceFile:529) java.lang.NullPointerException: invalid null input
      at java.security.KeyStore$PrivateKeyEntry.<init>(KeyStore.java:361)
      at com.vmware.vdi.ice.server.KeyVaultKeyStore.engineGetEntry(SourceFile:241)
      at java.security.KeyStore.getEntry(KeyStore.java:1261)

    • FATAL (10E8-15C4) <Thread-1> [Ice] ICE start com.vmware.vdi.ice.server.Ice.startServer(SourceFile:1063)
      java.lang.IllegalArgumentException: socketFactory must be supplied
      at com.vmware.vdi.ob.tunnelservice.bm.a(SourceFile:559)

    • FATAL (10E8-15C4) <Thread-1> [Ice] ICE start com.vmware.vdi.ice.server.Ice.startServer(SourceFile:1063) java.lang.IllegalArgumentException: socketFactory must be supplied
      at com.vmware.vdi.ob.tunnelservice.bm.a(SourceFile:559)

    • FATAL (10E8-15C4) <Thread-1> [JMXServer] Could not start the Ice Server MBeancom.vmware.vdi.ice.server.JMXServer.main(SourceFile:197) javax.management.MBeanException: java.lang.Exception: ICE Start: socketFactory must be supplied at com.sun.jmx.mbeanserver.MBeanIntrospector.unwrapInvocationTargetException(MBeanIntrospector.java:283)
    • WARN (10E8-1548) <Ice Shutdown> [Ice] Problem stopping NetHandler: java.lang.Exception: Can't stop message loop: not running! com.vmware.vdi.ice.server.Ice.stopServer(SourceFile:1085) java.lang.Exception: Can't stop message loop: not running!
      at com.vmware.vdi.ice.server.e.a(SourceFile:148)
      at com.vmware.vdi.ice.server.Ice.stopServer(SourceFile:1083)
      at com.vmware.vdi.ice.server.Shutdown.run(SourceFile:55)

    • WARN (1758-17B8) <ws_tomcatservice_init> [ValidatingFilter] Cannot parse maxLength, using default
    • INFO (1758-17B8) <ws_tomcatservice_init> [CertificateAuthFilter] Smart Card Authentication mode: OPTIONAL
    • INFO (10E8-0B54) <javabridge> [ws_java_bridgeDLL] The View Security Server subsystem has stopped
Note: For more information on the location of the View log files, see Location of VMware View log files (1027744).

Cause

This issue occurs if a locked.properties file from a previous version of View still resides in the conf folder located at C:\Program Files\VMware\VMware View\Server\sslgateway\ on the Connection Server. This causes the Security Server to fail to read the new SSL certificate.

Resolution

To resolve this issue:

The View Administrator console page now launches successfully.

Note: These messages can also appear if the SSL certificate is not exportable. For more information, see After importing an internal Active Directory signed SSL certificate into the View Connection Server, the View Administrator portal fails to load (2043736).

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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