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View Administrator Console fails to launch after an Upgrade to View 5.1 and installation of New SSL Certificates (2038842)

Symptoms

  • After upgrading to View 5.1, the View Administrator console page fails to launch.
  • The View Connection Server logs show entries similar to:

    • ERROR (10E8-15C4) <Thread-1> [u] Couldn't create SSL socket factory com.vmware.vdi.ice.server.u.a(SourceFile:529) java.lang.NullPointerException: invalid null input
          at java.security.KeyStore$PrivateKeyEntry.<init>(KeyStore.java:361)
          at com.vmware.vdi.ice.server.KeyVaultKeyStore.engineGetEntry(SourceFile:241)
          at java.security.KeyStore.getEntry(KeyStore.java:1261)

    • FATAL (10E8-15C4) <Thread-1> [Ice] ICE start com.vmware.vdi.ice.server.Ice.startServer(SourceFile:1063)
      java.lang.IllegalArgumentException: socketFactory must be supplied
          at com.vmware.vdi.ob.tunnelservice.bm.a(SourceFile:559)

    • FATAL (10E8-15C4) <Thread-1> [Ice] ICE start com.vmware.vdi.ice.server.Ice.startServer(SourceFile:1063) java.lang.IllegalArgumentException: socketFactory must be supplied
          at com.vmware.vdi.ob.tunnelservice.bm.a(SourceFile:559)

    • FATAL (10E8-15C4) <Thread-1> [JMXServer] Could not start the Ice Server MBeancom.vmware.vdi.ice.server.JMXServer.main(SourceFile:197)  javax.management.MBeanException: java.lang.Exception: ICE Start: socketFactory must be supplied at com.sun.jmx.mbeanserver.MBeanIntrospector.unwrapInvocationTargetException(MBeanIntrospector.java:283)
    • WARN  (10E8-1548) <Ice Shutdown> [Ice] Problem stopping NetHandler: java.lang.Exception: Can't stop message loop: not running! com.vmware.vdi.ice.server.Ice.stopServer(SourceFile:1085) java.lang.Exception: Can't stop message loop: not running!
          at com.vmware.vdi.ice.server.e.a(SourceFile:148)
          at com.vmware.vdi.ice.server.Ice.stopServer(SourceFile:1083)
          at com.vmware.vdi.ice.server.Shutdown.run(SourceFile:55)

    • WARN  (1758-17B8) <ws_tomcatservice_init> [ValidatingFilter] Cannot parse maxLength, using default
    • INFO  (1758-17B8) <ws_tomcatservice_init> [CertificateAuthFilter] Smart Card Authentication mode: OPTIONAL
    • INFO  (10E8-0B54) <javabridge> [ws_java_bridgeDLL] The View Security Server subsystem has stopped

Note: For more information on the location of the View log files, see Location of VMware View log files (1027744).

Cause

A locked.properties file from a previous version of View may still reside in the C:\Program Files\VMware\VMware View\Server\sslgateway\conf  folder on the Connection Server which will cause the Security Server to fail to read the new SSL certificate.

Resolution

To resolve this issue:

The View Administrator console page should now launch successfully.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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