Note: If you are new to Partner Central, click Register for a user account and register to your OEM company account. You cannot access OEM reports if you register to a non-OEM company account.
From the menu on the right-hand side of the page, click Technical Support.
From the menu on the right-hand side of the page, expand Reports and click OEM Monthly Report.
A summary of previously created reports displays. Click a report number to open a report.
Note: If you are new to Partner Central, click Register for a user account and register to your OEM company account. You cannot access OEM reports if you register to a non-OEM company account.
From the menu on the right-hand side of the page, click Technical Support.
From the menu on the right-hand side of the page, expand Reports and click OEM Monthly Report.
Click New OEM Support Report.
On the Edit page, populate these fields:
Note: If a field has a question mark (?) next to it, you can hover over it for more information.
Report period Month
Report period year
Telephone #
Email
Geo (geographic region of the customer receiving support)
L1/L2 Cases (number of Support Requests you have received from the customer)
SRTs Completed (number of students who have completed a VMware Support Readiness Training self-paced course in that month)
Knowledge Articles Submitted (known technical issues and troubleshooting information submitted to VMware for publishing in the Knowledge Base)
VCPs completed (current total number of Support staff with VMware VCP certification who deliver VMware product support as part of fulfilling the OEM support agreement)
Click Save.
The OEM Support Report Detail page displays. Review the information you have entered. Click Edit to correct any information or click Back to List to see a summary of all reports.
To navigate back to the Technical Support page, click Technical Support in the top left corner.
Request a Product Feature
To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.
