Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Copying and pasting contents from another source to a Service Manager call changes the format of the call screen (2038545)

Symptoms

When you copy and paste contents from another source, such as Microsoft Communicator, into a Service Manager call, the format of the Call screen changes.
 
For example, the background colour on the title changes from the custom colour configured in Designer to the default Pink colour configured in IPK Statuses and/or the action buttons at the bottom of the screen no longer work.

Cause

This issue occurs because the source HTML ID attributes are copied from the source along with the text, resulting in changing the format of the call screen.

Resolution

This is a known issue in Service Manager 9.x.
 
A resolution for this issue is being evaluated for inclusion in a future release.
 
Currently, there is no workaround for this issue.

Additional Information

To be alerted when this article is updated, click Subscribe to Document in the Actions box.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 2 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 2 Ratings
Actions
KB: