Open Source RabbitMQ support and support methodology (2037257)
This article provides information on the support available for open source RabbitMQ. It also provides information on the support methodology and supported platforms.
Supported RabbitMQ Components
- RabbitMQ Server
- RabbitMQ Java and .NET clients (excluding the WCF binding)
- RabbitMQ Management plug-in
- RabbitMQ Shovel plug-in
- Additional plug-ins listed under the Maintained section on the Rabbit Plug-ins page at http://www.rabbitmq.com/plugins.html
Supported RabbitMQ Versions
VMware supports the latest released version of open-source RabbitMQ and all versions released no more than 12 months prior to the release date of the latest version.
- Ubuntu (latest stable release and current long-term support release)
- Debian (latest stable release)
- RHEL, CentOS, Fedora (latest stable release)
- Mac OS X 10.6 and later
- Microsoft Windows XP and later
Additional Supported Platforms
- Other Debian-based Linux operating systems (latest stable release)
- Other RPM-based Linux operating systems (latest stable release)
- openSUSE, SLES, and derived (latest stable release)
- VMware will help users configure their Erlang environment to get RabbitMQ running and performing properly. However, VMware does not provide a commercial SLA for supporting issues with the Erlang runtime.
- VMware recommends the latest available stable (non-alpha) version of Erlang. Certain configurations require different minimum Erlang versions in order to receive support on open source RabbitMQ. For the list of minimum version requirements, go to the Erlang versions page at http://www.rabbitmq.com/which-erlang.html.
Support Methodology for Open Source RabbitMQ
- VMware will attempt to reproduce and resolve any reported issues on reference platforms
- If an issue arises that is specific to a platform that is not on the reference platform list, VMware may require direct access to the customer's environment to diagnose the issue.
Available Support for Open Source RabbitMQ
- For all supported versions of open source RabbitMQ, VMware will provide technical assistance for the software, including the installation and configuration of the software, and, when purchased, VMware will provide developer guidance and recommendations on the usage of the software.
- For Severity Level 1 and Severity Level 2 software bugs and security vulnerabilities, VMware will investigate and devote reasonable efforts and resources to the verification, analysis, response, temporary avoidance, and full resolution and correction of the issue.