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Service_Management_Extension table inaccessible in Report Designer in VMware Service Manager 9.x (2036889)

Symptoms

In VMware Service Manager 9.x, you experience these symptoms:
  • VMware Service Manager 9.x stops responding when adding the Service_Management_Extension table in a report.
  • In Report Designer, when adding an extension table to a report, choosing to add the table Service_Management_Extension from Query Wizard causes the application to stop responding.

Purpose

This article describes a specific set of issues. If you experience any of the above symptoms, consult the sections below.

Resolution

This is a known issue affecting VMware Service Manager 9.x.
 
A resolution for this issue is being evaluation for inclusion in a future release. Currently, there is no workaround.

Additional Information

Service_Management_Extension is a view used within the core application and is not for use in Reporting.

As this is an invalid view in VMware Service Manager Report Designer, if you need to add extension fields in your report, use the Add Extension Data View Wizard. Follow the prompts on the screen to add extension fields to your Call or Request screens.
 
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