Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Installing vCenter Single Sign On on the Oracle database fails with the error: Failed to access configuration database (2036656)

Symptoms

  • Cannot install vCenter Single Sign On (SSO)
  • Installing SSO fails
  • You see the error:

    Error 29114. Cannot connect to DB

  • In the %TEMP%/vminst.log file, you see the error:

    RunSSOCommand:: error code returned is 14 while launching C:\Program Files\VMware\Infrastructure\SSOServer\utils\rsautil.cmd
    Posting error message 29114

  • In the C:\Program Files\VMware\Infrastructure\SSOServer\utils\logs\install.log file, you see these errors:

    ERROR: Failed to access configuration database: Listener refused the connection with the following error:
    ORA-12514, TNS:listener does not currently know of service requested in connect descriptor
    com.rsa.tools.common.action.exception.ExitException: Failed to access configuration database: Listener refused the connection with the following error:
    ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

Cause

This issue occurs if the service name is not the same as the SID in the Oracle database.

Resolution

To work around this issue, manually enter the JDBC string and SERVICE_NAME, and not make use of the functionality to enter the Oracle SID:

Note: For more information on making this change, contact your Oracle DBA or Oracle Support.

The syntax for the JDBC string with SERVICE_NAME is:
jdbc:oracle:thin:@//[HOST][:PORT]/SERVICE
For example, using the information from this TNS entry:
SSO =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = vmware.lab.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = bob.world)
)
)
The JDBC string is:
jdbc:oracle:thin:@//vmware.lab.com:1521/bob.WORLD

Additional Information

For more information on JDBC, see the JDBC page on the Oracle FAQ wiki.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 0 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 0 Ratings
Actions
KB: