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Installing vCenter Single Sign On fails with the error: Error 20010: Failed to configure LookupService (2036497)

Symptoms

  • Cannot install vCenter Single Sign On (SSO)
  • While entering the database credentials, you see the error:

    Database connection has failed.  You can refer to the vm-sso-javaLib.log in the system temporary folder for more information.

  • Installing SSO fails
  • SSO installation reports this error when configuring the Lookup Service:

    Error 20010: Failed to configure LookupService

  • In the vminst.log file, you see entries similar to:

    VMware Single Sign On-build-797273: 09/26/12 10:20:49 Found "C:\Program Files\VMware\Infrastructure\jre\\bin\java.exe"
    VMware Single Sign On-build-797273: 09/26/12 10:20:50 Process returned 4294967295
    VMware Single Sign On-build-797273: 09/26/12 10:20:50 ERROR: Failed to run the command
    VMware Single Sign On-build-797273: 09/26/12 10:20:50 Posting error message 20010
  • In the %temp%\vm-sso-javaLib.log file, you see entries similar to:

    [2012-11-02 13:31:42,514] INFO     0[main] - com.vmware.vim.installer.core.logging.CoreLoggerImpl.info(?:?) - Validate database connection
    [2012-11-02 13:31:42,514] INFO     0[main] - com.vmware.vim.installer.core.logging.CoreLoggerImpl.info(?:?) - DB information jdbcUrl:jdbc:sqlserver://;serverName=yourdbserver;port=1433;           databaseName=RSA type: Mssql
    [2012-11-02 13:31:42,530] INFO    16[main] - com.vmware.vim.installer.core.logging.CoreLoggerImpl.info(?:?) - Initialize values of user DBA user RSA_DBA , other user RSA_USER
    [2012-11-02 13:31:42,530] INFO    16[main] - com.vmware.vim.installer.core.logging.CoreLoggerImpl.info(?:?) - DB information jdbcUrl:jdbc:sqlserver://;serverName=yourdbserver;port=1433;  databaseName=RSA type: Mssql userName:RSA_DBA
    [2012-11-02 13:31:42,999] INFO   485[main] - com.vmware.vim.installer.core.logging.CoreLoggerImpl.info(?:?) - could not close JDBC connection

Cause

This issue occurs if the installation is performed using an account that has special characters, such as !, in the username. For example, localdomain\vmuser!.

Resolution

To resolve this issue, install SSO using an account that does not have any special characters in the username.

Additional Information

Note: This issue may also occur if IPv6 is enabled on the the guest operating system. In this case, disable IPv6 to resolve the issue.

Update History

02/28/2013 - Added additional error message and log entries 04/26/2013 - Added note with additional cause to the Additional Information section

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