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On View desktops that have HP QuickTest Professional installed, View Agent fails (2036437)

Details

When HP QuickTest Professional software is installed on a View desktop, View Agent stops running and cannot communicate with View Connection Server. As a result, users cannot access the View desktop.

This issue occurs because HP QuickTest Professional sets the following environment variables on the desktop virtual machine:

'_JAVA_OPTIONS'
'JAVA_TOOL_OPTIONS'

When View Agent loads the jvm.dll, it attempts to load the libraries specified by these environment variables. When View Agent cannot load the specified libraries, it fails.

Solution

After installing HP QuickTest Professional, remove the following environment variables from the virtual machine that you will use to create desktop pools:

'_JAVA_OPTIONS'
'JAVA_TOOL_OPTIONS'

After removing these environment variables, install View Agent.

Keywords

View, View Agent, HP QuickTest Pro

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