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External resources for config items such as laptop / desktops do not show installed applications (2036321)
In VMware Service Manager 9.x, you experience these symptoms:
- When viewing External Resources of CI that is imported using the LANDesk connector, only the top level item is displayed, showing all its properties.
- View of external resources on a CI that is imported using the LANDesk Connector does not display details of the software installed on the computer or laptop.
This is a known issue affecting VMware Service Manager 9.x.
Currently, there is no workaround.
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