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External resources for config items such as laptop / desktops do not show installed applications (2036321)

In VMware Service Manager 9.x, you experience these symptoms:

When viewing External Resources of CI that is imported using the LANDesk connector, only the top level item is displayed, showing all its properties.
View of external resources on a CI that is imported using the LANDesk Connector does not display details of the software installed on the computer or laptop.

This is a known issue affecting VMware Service Manager 9.x.

Currently, there is no workaround.

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