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Using SAM Connector (IONIX) to log new calls in VMware Service Manager 9.x fails with error (2036178)

Using the SAM Connector to log new calls in VMware Service Manager 9.x, you see this error when navigating to the events notification audit trail:

An error occurred retrieving data from the external source. Please consult the server Event Log and the external source for more information. Item '#4' not found in the collection

This issue occurs when the number of columns returned by the query to retrieve the audit log is restricted.

This is a known issue affecting VMware Service Manager 9.x.

A resolution for this issue is being evaluated for inclusion in a future release.

The SAM Connector is also known as IONIX.

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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