The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
Custom fields created in the custom Request Details screen in Service Manager do not appear in the Task Forward Internal screen (2036169)
VMware is aware of this issue.
A resolution for this issue is being evaluated for inclusion in a future release.
To work around this issue, add the custom field to the default/base Request screen, instead of the custom screen. This ensures that the field appears in the list of field recipients in the Assign screen of tasks.
To be alerted when this article is updated, click Subscribe to Document in the Actions box.
Request a Product Feature
To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.